Job DescriptionJob Description
We're looking for a bilingual client experience professional to be the welcoming, steady voice of our law firm. This is more than answering phones - you'll be the person who makes clients feel heard and taken care of, often during some of the most stressful moments of their lives. Previous legal office experience is required.
Key Responsibilities- Serve as the first point of contact for clients, opposing counsel, courts, judges' chambers, and other callers
- Handle calls involving offers, settlements, and case updates with professionalism and discretion
- De-escalate and support upset, anxious, or frustrated clients with empathy and patience
- Deliver a consistently positive, calm client experience across phone, email, and in-person interactions
- Accurately triage and route calls to the appropriate attorney or paralegal
- Schedule consultations, court calls, and follow-ups Maintain strict confidentiality around case and client information
- Support front-office operations: greeting visitors, managing mail, light administrative tasks
What We're Looking For
- Someone who genuinely enjoys helping people, even under pressure
- A calm, reassuring presence for clients navigating stressful legal matters
- Discretion, reliability, and sound judgment
Requirements
- Bilingual fluency (English/ specify language) - required
- Previous experience in a law firm or legal environment - required
- Proven ability to manage difficult conversations and strong personalities with composure
- Excellent verbal communication and active listening skills
- Strong organizational skills and ability to multitask in a fast-paced environment
- Familiarity with legal terminology, court procedures, and case management software a plus
Benefits
We're committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including:
- 401(k) with Employer Match - Plan for your future with confidence and company support.
- Health, Dental, and Vision Insurance - Comprehensive coverage to keep you and your family healthy.
- Short-Term, Long-Term Disability & Life Insurance - Financial protection for life's unexpected events.
- Paid Parking - Convenient and covered, so you can focus on your day.
- Generous Paid Time Off - Ample time to rest, recharge, and take care of personal matters.
- Employee Referral Program - Earn rewards for introducing talented individuals to our team.
- Employee Assistance Program (EAP) - Confidential resources for personal and professional support.
- Employee Discount Program - Access to exclusive savings on a variety of products and services.
- Compensation: $26-28/hr
