Bilingual Nutrition Benefits Coordinator

Manna Food Center Job Description - Bilingual Nutrition Benefits Coordinator

Reports to

Program Manager - Community Engagement

Direct Reports

None

Status:

Full-time. Non-Exempt

Salary Range

Hourly wage of $20.80 - $22.50 commensurate with experience

Job Summary:

The Bilingual Nutrition Benefits Coordinator will serve as a bridge between Manna Food Center and Montgomery County residents by providing direct outreach and application assistance to communities, families, and individuals eligible to receive Supplemental Nutrition Assistance Program (SNAP) benefits and similar state and County nutrition benefits.

The Coordinator will work closely with our community engagement staff with the goal of ensuring participants have access to the maximum food and nutrition benefits available to them through local, state, and federal programs, Manna's Food for Families program, and other social services available.

This is a hybrid position, requiring at least four days in the office each week. Telecommuting is a privilege based on performance and may be adjusted at any time at Manna's discretion. Telecommuters must meet the same performance, productivity, and availability standards as office-based employees.

Essential Job Functions

• Create consistent opportunities for outreach with Manna partner agencies and other community providers. The focus will be on priority populations, including residents for whom English is a second language, seniors, and people with disabilities, households with eligible children, and Able-Bodied Adults without Dependents (ABAWDs). Outreach opportunities may occur in the evenings and on weekends and include both in-person and virtual interactions.
• Distribute, and assist with SNAP-related outreach materials to meet the needs of Montgomery County residents.
• Provide nutrition benefit application assistance to interested and eligible individuals. When beneficial and appropriate, connect participants with additional food assistance and community resources.
• Use Salesforce, Excel, OneDrive and SharePoint to record, track, and maintain program data.
• Support the preparation of accurate and timely contract reports.
• Utilize the MD Benefit online application portal to assist residents with SNAP applications, recertifications, and benefit review forms.
• Build partnerships and collaborate with other Community-Based Organizations across Montgomery County and Maryland.
• Attend state and local meetings on SNAP eligibility, outreach, utilization, and potential changes/updates as appropriate.
• Gather experiential feedback and stories from applicants and enable participation in Manna's advocacy activities.
• Additional duties as needed to support the team and contribute to the ongoing success and improvement of the program.

Minimum Qualifications

• High school diploma or equivalent; associate or bachelor's degree in social services or related field is preferred.
• At least 1-2 years of experience in community outreach, benefits navigation, customer service, social services, or related fields.
• Strong oral and written communication skills in English and Spanish.
• Knowledge of or willingness to learn about SNAP and other nutrition assistance programs.
• Strong communication and interpersonal skills, with the ability to work effectively with individuals from diverse backgrounds.
• Commitment to promoting community food security.
• Detail-oriented, with planning, time management, and implementation skills.
• Willingness and ability to work flexible hours (early mornings, evenings, nights, weekends, etc.)
• Demonstrated ability to use or learn Salesforce software, SharePoint, Teams and Excel.
• Must have a valid driver's license. Manna reimburses for work-related travel with a personal vehicle.
• Demonstrated ability to work collaboratively as part of a team.

Physical Demands: The physical demands described here are representative of those that must be met by a candidate to successfully perform the essential functions of this job. While performing the duties of this job, the candidate is regularly required to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside an office to access file cabinets and office machinery. Must also be able to move about to various work stations throughout the County. The candidate constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position frequently communicates with the public, volunteers, and vendors and must be able to exchange accurate information in these situations. The candidate must occasionally move objects up to 15 pounds.

Environmental Conditions: The candidate will be exposed to a variety of fluctuating environmental conditions within the building and at outreach activities, including heat and cold. The candidate must be able to work in these conditions for up to 2 hours at a time.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification and are subject to change at any time. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Justice, Equity, Diversity, and Inclusion Statement:
Manna Food Center is committed to serving as an ally for racial justice and is proud to be an equal-opportunity employer. We are fully committed to equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, political opinion, and national origin. Applicants with lived experience of our service area are encouraged to apply.

Manna is an Equal Opportunity Employer.