T
Not Specified Permanent

Welch, Minnesota · USA job

Front Desk Clerk - $18/hr Night Shift

Treasure Island Resort & Casino

Welch, Minnesota

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Job description

Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Anticipate and respond to guests in a friendly and positive manner processing check-ins/check-outs and special requests, verifying billing and creating reservations
  • Provide information about the property and its amenities
  • Monitor room availability and follow restrictions and booking policies and procedures
  • Adhere to cash handling and financial transactions policies and procedures
  • Use equipment properly and adhere to cost controls to reduce expense and waste
  • Generate Property Management System reports and complete shift reconciliation
  • Provide clerical support
  • Knowledgeable of hotel emergency procedures
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Required Knowledge and Certification:
  • 1+ years prior guest service experience
Preferred Knowledge and Certification:
  • 1-year switchboard and/or reservations experience
  • 1-year cash handling experience
Required Skills:
  • Accurate and detail-oriented
  • Highly organized and ability to adapt quickly to changing priorities
  • Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
  • Excellent verbal and interpersonal communication skills
  • Excellent problem solving skills
  • Proven to accurately type
Required Abilities:
  • Ability to follow established dress code policies and practice good personal hygiene
  • Ability to interact with guests, coworkers and management in a professional and courteous manner
  • Ability to enthusiastically and professionally sell and/or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenues
  • Ability to speak in a clear, concise and pleasant voice
  • Ability to answer a multi-line phone system in a professional and courteous manner
  • Ability to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessary
PHYSICAL DEMANDS
  • Must be able to sit for long periods of time with occasional amounts of walking and standing
  • Must have a good sense of balance, and be able to bend and kneel frequently
  • Must be able to reach and twist routinely
  • Must be able to push, pull and grasp objects routinely
  • Must have the ability to independently lift up to 5 pounds occasionally
  • Must be able to perform repetitive hand and wrist motions
  • Must have good eye hand coordination
WORKING ENVIRONMENT
  • Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
  • Must be willing to work a flexible schedule including all shifts, weekends and holidays
  • Extensive computer use
  • Occasionally must deal with angry or hostile individuals
  • High volume of direct public contact

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