Please note: a resume is required for this position Pay Rate: $22.50 an hour
SUMMARY: To oversee Food and Beverage outlet operations when required to do so by management. Responsible for a high level of guest service as described in your departments guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Schedule, train, coach, and evaluate staff and conduct performance reviews
- Direct daily work activities and inspect work for conformance to standards
- Establish and uphold quality, service, and cleanliness standards
- Address guest questions, complaints, or concerns in a courteous, professional manner
- Ensure transactions and cash-handling procedures are followed appropriately
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required:
- 1 year supervisory experience
Preferred:
- High School Diploma/GED or equivalent experience
Skills Required:
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Excellent verbal and interpersonal communication skills
Preferred:
- Computer skills - Microsoft Office (Word, Excel and Outlook) and Windows
Abilities Required:
- Ability to work fast and efficiently completing multiple tasks in a professional manner
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to serve both internal and external customers
- Ability to speak in a clear, concise and pleasant voice
- Ability to control labor costs
REQUIRED TRAINING- Treasure Island guest service training
- TIPS training and certification
- Bloodborne Pathogens training
- Effectively Handling Harassment training
- Treasure Island Food Handling Procedures training
- Any position-related training as determined by department manager
PHYSICAL DEMANDS - Must be able to walk and / or stand and exert fast-paced mobility for up to 8 hours
- Must have a good sense of balance, and be able to bend and kneel
- Must be able to reach and twist routinely
- Must be able to push, pull and grasp objects routinely
- Must have the ability to independently lift up to 25 pounds occasionally
- Must be able to perform repetitive hand and wrist motions
- Must have good eye hand coordination
WORKING ENVIRONMENT- Work is performed primarily in restaurant areas but includes going onto the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke
- Must be able to work in cramped, tight quarters
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Occasionally overtime may be required
- Occasionally must deal with angry or hostile individuals
- High volume direct public contact
