Account Manager SMB

As an Account Manager at Rippling, you own the customer relationship for your book and guide clients to maximize adoption of Rippling's back-office products. You will drive onboarding, renewals, and expansion, balancing strategic advisory with hands-on execution. You collaborate with cross-functional teams to deliver value, tackle complex needs, and secure long-term revenue growth. This role offers ownership, a direct impact on customer success, and the chance to shape how fast-growing SMBs manage HR, IT, and Finance at scale.

• On-Target Earnings (base salary + sales commission)
• benefits
• equity
• hybrid/office-based environment
• equal opportunity employer
• reasonable accommodations

• Engage customers through lifecycle events (go-live, renewals, executive reviews)
• Understand HR/IT/Finance needs and apply a solutions-based approach
• Build relationships with multiple stakeholders and manage a strategic sales process
• Negotiate procurement and contract execution within the broader relationship
• Develop a pipeline for cross-sells, product upgrades, and renewals to meet monthly targets
• Demonstrate Rippling products via adoption playbooks and prospecting
• Partner with product, support, and operations to ensure success and retention
• Act entrepreneurially to tailor adoption strategies to each customer's operations

• 2+ years of SaaS experience in account management, sales, or quota-carrying customer success
• Track record of meeting/exceeding quota through new product sales and upgrades
• Consultative discovery and structured sales process, with demos
• Proven ability to build and maintain long-term commercial relationships
• Effective communication, trust-building, and collaboration across diverse teams
• Highly organized, self-motivated, and detail-oriented
• High integrity and willingness to challenge the status quo

• strong communication
• trust-building
• collaboration
• SaaS account management
• quota attainment and upsell
• consultative discovery and demos