Overview In this role, you will contribute to the full lifecycle of SaaS products, focusing on OpenText's cloud-based PPM solutions. You'll maintain and troubleshoot client environments, coordinate with cross-functional teams, and mentor junior staff. The role centers on enabling smooth upgrades, performance improvements, and reliable delivery of cloud services. You'll work within a global product team to support digital transformation initiatives and AI-enabled knowledge work.
Compensation / Benefits- competitive compensation
- comprehensive benefits package
- vacation entitlement
- paid time off
- variable and commission compensation opportunities
- career development opportunities
Responsibilities- Maintain and monitor SaaS instances, perform performance tuning, patch and major upgrades, and client migrations
- Provide guidance and mentoring to less experienced staff
- Support OpenText PPM product lines across multiple platforms/installations
- Set up and manage OpenText SaaS client environments; investigate issues across web servers, infrastructure, and databases
- Collaborate with DBAs, Network Administrators, Application Consultants, Client Managers, and clients to manage ongoing activities
- Identify repeatable demand activities and support Tier 2 Support, Onboarding Team, and other groups
- Provide technical feedback to Product Marketing and R&D; assist Tier 2 Support and Onboarding with domain expertise
Key requirements- Bachelor's or Master's degree in computer science, Information Systems, or equivalent
- Over 7 years of experience in a similar role
- Strong experience administering PPM across multiple platforms/installations
- Ability to influence clients to follow best practices
- Troubleshooting of distributed web applications
- Experience supporting long upgrade processes
- Technical proficiency in networking, databases, AWS, Linux, and application support; deep knowledge of Oracle/PostgreSQL and containerization
- Automation and modern IT skills including Jenkins, Python, Ansible, Bash scripting; AI experience; ITIL certification considered an advantage
- Strong communication
- Mentoring ability
- Client-facing collaboration
- PPM administration across multiple platforms
- AWS, Linux
- Oracle and PostgreSQL databases
