Overview As Director in Front Office Strategy Consulting for Customer Analytics, you set the strategic direction to elevate customer experiences and drive growth. You will lead cross-functional engagements, mentor future leaders, and manage executive-level client relations. By analyzing touchpoints and shaping customer journeys, you deliver seamless, personalized experiences that boost satisfaction and advocacy. This role combines thought leadership, business development, and collaboration across the PwC Network to scale client impact.
Compensation / Benefits- annual discretionary bonus
- medical, dental, vision
- 401k
- holiday pay
- vacation
- paid leave
Responsibilities- Lead strategic initiatives to improve customer experience and growth
- Analyze customer touchpoints and design customer journey maps
- Develop customer-centric solutions to boost satisfaction, loyalty, and advocacy
- Oversee multiple projects and maintain executive-level client relations
- Translate vision into actionable strategies and inspire teams
- Promote AI and digital tooling integration to enhance outcomes
- Identify market gaps and convert opportunities for the firm
- Mentor the next generation of leaders in customer analytics and strategy
- Collaborate across the PwC Network to maximize client satisfaction and scale efficiencies
- Drive thought leadership with new ideas, solutions, and structures
Key requirements- Bachelor's degree plus at least 9 years of experience
- Fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer Applications (preferred)
- AI fluency and AI-human collaboration
- Experience with CX design and strategy, journey analysis, segmentation
- Leadership of customer relationship management and retention strategies
- Innovation through business process improvement and digital tooling
- Strong problem-solving and strategic questioning skills
- Strategic thinking
- Leadership and mentoring
- Cross-functional collaboration
- CX design and strategy
- Customer journey analysis and segmentation
- AI fluency and AI-human collaboration
