Overview In this role you partner with Fin's largest customers to guide their AI-driven support transformation. You work with C-suite and support teams to scope projects, drive adoption, and achieve measurable outcomes at scale. You'll translate needs into Fin solution designs and help customers realize automation and efficiency across the customer journey. This is a chance to shape enterprise adoption of AI agents within a fast-growing software company.
Compensation / Benefits- corporate bonus program
- sales incentive (OTE)
- RSUs (restricted stock units)
- hybrid work policy
- health and wellbeing programs
- time away and financial planning support
Responsibilities- Develop trusted advisor relationships with customers across roles
- Facilitate requirements gathering and process mapping, documenting actionable specifications
- Collaborate with engineers to translate requirements into solution designs and prompt strategy
- Monitor usage to identify risks and expansion opportunities
- Maintain deep product knowledge and stay industry-aware
- Lead Success Plans, QBRs/EBRs, and strategic planning sessions
- Prioritize competing requests to maximize value for the customer portfolio
- Advocate for customers internally and influence solution strategy
Key requirements- 3-5 years of relevant experience in customer-facing CS, account management, or strategic consulting
- SaaS or consumption-based tech experience is a plus
- Experience with business process mapping, requirements analysis, and solution design
- Strong technical acumen and interest in AI/agent-building (coding not required)
- Ability to simplify complex problems for diverse audiences
- Strong prioritization skills with portfolio management experience
- Proven success driving adoption, process improvement, and measurable outcomes for enterprise customers
- Self-motivated, adaptable team player with high self-efficacy
- Proof of eligibility to work in the United States
- Relationship-building with stakeholders from C-suite to individual contributors
- Clear, concise communication across audiences
- Strategic thinking and prioritization under pressure
- AI/agent-building interest (coding not required)
- Strong technical acumen
- Experience with requirements analysis and solution design
