Overview As a Client Success Manager for Autotrader and Kelley Blue Book within Cox Automotive, you will grow and retain subscription revenue by serving auto dealers across a Chicago-based territory. You will present data-driven insights, build multi-dealer relationships, and collaborate with cross-functional teams to optimize solutions and drive revenue. The role blends consultative selling with ROI-focused reviews to demonstrate value and expand opportunities. This position offers a path to impact dealer success and Cox Automotive growth in a fast-paced, field-based environment.
Compensation / Benefits- competitive salary
- bonus/incentive plans
- pro-sales culture
- work-life balance
- comprehensive healthcare
- 401(k) with company match , parental leave and fertility coverage , professional development opportunities
Responsibilities- Meet or exceed revenue, retention, and referral goals
- Manage sales pipeline and forecasting
- Maximize use of sales enablement systems, tools, and analytics
- Exceed dealer expectations
- Expand relationships with multiple decision makers to maximize revenue and minimize cancellations; provide data-driven assessments of dealer needs
- Present ROI-focused monthly business reviews to reinforce value
- Leverage data and market insights to guide dealer decisions
- Identify cross-sell and upsell opportunities within accounts and support partners
- Advocate for dealers during implementation and onboarding of solutions
- Route customer issues to the appropriate contact or unit
Key requirements- Bachelor's degree in a related discipline; 6 years of experience, or alternative combinations as specified
- Willingness to travel within assigned territory
- Valid driver's license
- Preferred automotive industry or advertising media experience
- Experience in field-based environments
- Strong knowledge of social media, digital advertising, and internet platforms
- Proficiency with CRMs and analytic tools
- self-starter
- consultative selling
- relationship building
- CRM systems
- Analytics tools
- digital advertising platforms
