Overview In this role you lead a department within Von Maur to drive retail growth through people, merchandising, and problem-solving. You motivate and coach associates to deliver exceptional customer experiences while building lasting relationships with customers and internal partners. You align department activities with store goals, shape service quality, and develop solutions to meet customer needs. You work across day, evening, and weekend shifts to support the department's success and overall store mission.
Compensation / Benefits- competitive wages
- commission incentive
- merchandise discount
- comprehensive benefits including health, dental, vision, disability, term life, and FSA
- 401(k) retirement plan
- promote from within philosophy
Responsibilities- Motivate and coach associates to deliver outstanding customer service
- Develop relationships to grow department business
- Execute duties of a sales associate and meet sales and account goals
- Assess associate performance to improve service quality, sales, and department goals
- Provide feedback on service, selling, and account statistics
- Develop and implement solutions to solve customer problems and department needs
- Be available for day, evening, and weekend shifts
Key requirements- leadership
- coaching
- customer service orientation
- sales
- merchandising
- account management
