P
Not Specified Permanent

Tampa, Florida · USA job

East Region-Business Performance Improvement - People & Chance - Change Management Associate Director

Protiviti

Tampa, Florida

Job description

Overview

In this role you drive large-scale ERP-enabled change programs, leading the Change Management capability from pursuit to delivery. You will partner with C-suite and senior leaders to craft tailored solutions and oversee delivery, governance, and adoption outcomes. You help shape transformation programs across ERP platforms like Workday, Oracle, and SAP S/4HANA while mentoring teams and expanding client relationships. This is a high-impact leadership role in a collaborative, inclusive firm focused on delivering measurable value.

Compensation / Benefits
  • hybrid workplace
  • medical, dental, and vision coverage
  • FSA and HSA
  • life and accident insurance
  • adoption and fertility assistance
  • paid parental leave up to 10 weeks
Responsibilities
  • Lead growth and delivery of the Change Management capability from pursuit to delivery, including scope, SOWs, and handoff to project teams
  • Oversee day-to-day change management delivery for ERP transformations across HCM, RTR, PTP, LWM, and PTM to drive adoption and value
  • Serve as CMO/PMO lead within ERP programs, aligning with SI and BI teams for stakeholder-centered adoption
  • Design stakeholder engagement strategies, communication plans, and role-based end-user training
  • Conduct ERP-specific change impact inventories, assessments, readiness surveys, and adoption analytics
  • Lead design-thinking workshops and leadership sessions to resolve business challenges and co-create solutions
  • Communicate effectively with large ERP teams (100+ members) through written, verbal, and presentations
  • Mentor junior professionals to build capability and ensure high-quality client service
  • Drive end-to-end business development, including shaping pursuits, proposals, and executive presentations
  • Champion AI-enabled tools to enhance communications, training, and adoption across programs
Key requirements
  • Experience leading change management on ERP implementations; familiarity with at least two modules: HCM, RTR, PTP, LWM, PTM
  • Developing and executing change deliverables: impact assessments, stakeholder maps, training needs analyses, resistance management
  • Organizational readiness assessments and post-go-live adoption tracking for ERP programs
  • Facilitating design thinking workshops and UAT readiness with business stakeholders
  • Analyzing HR or operational processes for gaps and improvement in SAP-driven change
  • Utilizing AI tools and digital accelerators to improve workflow and analytics
  • Ability to synthesize data to support decisions and clearly communicate findings
  • Experience supporting business development, including scope identification and proposal development
  • Ability to build relationships with senior client leaders and lead teams across delivery
  • Leadership and supervisory experience; mentoring and cross-functional coordination
  • Bachelor's degree; 9+ years in Human Capital Consulting/Change Management/HR Transformation; management consulting experience required
  • PROSCI certification (preferred); PMP or similar (a plus)
  • Proficiency in Microsoft Office Suite; familiarity with LMS platforms and AI tools (preferred)
  • leadership
  • communication
  • client relationship building
  • ERP change management (Workday, Oracle, SAP S/4HANA)
  • change impact inventories and readiness assessments
  • stakeholder analysis and communications planning

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