Overview As an Enterprise Customer Success Manager at Datadog, you drive proactive product attachment and cultivate strong relationships with our largest customers. You act as a strategic partner, translating customer goals into a clear value narrative and delivering measurable business outcomes. You lead executive engagements, QBRs, and cross-functional collaboration to ensure consistent value delivery. This role sits at the heart of customer success, enabling reliability, efficiency, and informed decision-making through Datadog's platform.
Compensation / Benefits- Best-in-breed onboarding
- Generous global benefits
- Mentor and buddy program
- RSU and ESPP programs
- Continuous professional development
- Inclusive culture and Community Guilds
Responsibilities- Serve as a strategic partner to top customers, coordinating internal teams and engaging executive, technical, and business stakeholders
- Build and maintain executive relationships, articulating value stories that connect technical use cases to business results
- Lead QBRs and strategic reviews to align priorities and outline next steps
- Analyze adoption and usage trends to quantify value and inform financially grounded recommendations
- Position Datadog as a core observability platform for reliability and informed decision-making
- Own the onboarding project management for new customers
- Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other teams to ensure consistent value delivery
- Align customer objectives with Datadog offerings in the context of observability and security platforms
Key requirements- 3+ years in a Customer Success or Account Management role
- Experience managing a portfolio of large enterprise accounts
- Experience working with Fortune 1000 companies and global brands
- Strong communication with ability to tailor messaging to CTOs, VPs of Engineering, and DevOps professionals
- B2B tech or SaaS experience
- Willingness to travel for onsite visits and events
- Fluent in written and spoken English
- Customer-centric mindset
- Attention to detail
- Strong communication skills
- Observability and security platforms knowledge
- Ability to analyze adoption and usage data
- Experience translating technical use cases into business value
