W
Not Specified Permanent

White Plains, New York · USA job

Senior Manager, Website Merchandising (West Elm)

Williams-Sonoma

White Plains, New York

Job description

Overview

As Sr. Manager of Site Merchandising, you will lead the online merchandising strategy for Furniture Case Goods and Outdoor, shaping experiences that drive revenue, conversion, and engagement. You will own the end-to-end site experience, fusing data-driven insights with compelling storytelling and cross-functional collaboration. Your leadership will optimize the digital journey, reduce friction, and maximize commercial impact. This role offers strategic influence in a fast-moving, customer-obsessed eCommerce environment with a strong brand storytelling mandate.

Compensation / Benefits
  • generous discount on all WSI brands
  • 401(k) plan
  • paid vacations/holidays
  • health, dental, and vision insurance
  • tax-free commuter benefits
  • wellness program
Responsibilities
  • Lead the site merchandising strategy for Furniture Case Goods and Outdoor to grow revenue and engagement
  • Own performance and customer experience across all onsite touchpoints (category pages, search, navigation, storytelling, promotions, seasonal launches)
  • Oversee major seasonal campaigns and launches, ensuring cohesive storytelling and premium presentation
  • Analyze weekly performance to identify risks/opportunities and drive category growth
  • Champion a seamless, brand-aligned customer journey and push initiatives to reduce friction
  • Collaborate with UX, Product, Marketing to prioritize digital enhancements
  • Lead and develop the Associate Site Merchandising Manager and mentor an Assistant Site Merchandiser
  • Build cross-functional relationships to ensure alignment and flawless execution
Key requirements
  • 6+ years of eCommerce merchandising experience
  • 2+ years of people management experience
  • Experience managing large-scale category businesses and seasonal campaigns
  • Deep understanding of site merchandising strategy, customer journey optimization, and digital storytelling
  • Advanced analytical skills with web analytics (Adobe Analytics/SiteCatalyst)
  • Strong business acumen balancing brand storytelling with commercial performance
  • Excellent communication, collaboration, organizational, and project management skills
  • BA/BS degree
  • Onsite in Dumbo Monday-Thursday (Friday optional)
  • leadership
  • collaboration
  • communication
  • Adobe Analytics/SiteCatalyst
  • web analytics
  • data-driven decision making

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