Eligibility Admin

In this long-term contract role, you will support application processing and case reviews for eligibility determinations in Merced, CA. You balance accuracy, professionalism, and timely follow-through while handling sensitive information. You will verify documentation, maintain reliable records, and communicate clearly with applicants throughout the eligibility process. This position involves coordinating with internal and external partners to resolve cases and ensure compliant, timely decisions.

• Examine applications and supporting records to confirm completeness and accuracy
• Assess applicant status against program rules to determine eligibility
• Verify details (income, residency, employment, insurance, and other criteria) using documentation
• Enter new case information and update records in databases/case management tools
• Notify applicants of approvals/denials/pending items and explain next steps
• Safeguard confidential files in compliance with privacy requirements
• Coordinate with internal teams, external agencies, providers, and case workers for information and resolution
• Track renewals, recertifications, and deadlines to ensure timely follow-up
• Investigate information inconsistencies and respond to applicant questions promptly

• Ability to process applications and assess eligibility against program rules
• Strong data entry and record-keeping skills
• Commitment to confidentiality and privacy compliance
• Clear communication with applicants and stakeholders
• Ability to meet deadlines and manage multiple tasks

• professionalism
• attention to detail
• effective communication
• data entry
• case management tools
• internal databases