Overview As Customer Success Partner - Retail, you are a trusted advisor to a portfolio of retail customers, driving value realization from Blue Yonder solutions. You build executive relationships and translate customer priorities into measurable outcomes. You coordinate with cross-functional teams to ensure adoption, renewal, and growth. This role offers impact by shaping how customers realize value at scale while aligning with Blue Yonder's mission.
Compensation / Benefits- Comprehensive Medical, Dental and Vision
- 401K with Matching
- Flexible Time Off
- Corporate Fitness Program
- Voluntary benefits such as Legal Plans, Accident and Hospital Indemnity, Pet Insurance
Responsibilities- Serve as trusted strategic advisor and primary contact for assigned customers, including executive-level stakeholders
- Collaborate with Account Manager and Technical Account Manager to deliver a coordinated customer experience
- Develop deep understanding of customer business, operating model, and strategic priorities to map to Blue Yonder solutions
- Lead discovery to create Value Success Plans with measurable objectives
- Ensure successful implementation, adoption, and value realization of contracted solutions
- Establish engagement cadences across solution areas and align internal teams
- Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) focused on outcomes
- Identify and mitigate attrition risks, coordinating action plans to protect relationships
- Lead renewal discussions ensuring continued value and alignment; explore expansion opportunities
- Drive customer advocacy and participation in reference programs and events
Key requirements- 10+ years of relevant professional experience
- 6-8+ years in retail supply chain or retail customer-facing roles
- Strong domain expertise in retail and supply chain; credibility with senior leaders
- Proven ability to build trusted relationships and influence C-level stakeholders
- Excellent executive presence, communication, and presentation skills
- Ability to navigate ambiguity and prioritize effectively in complex environments
- Experience working cross-functionally with Sales, Product, Delivery, Services, Support, and Engineering
- Strong negotiation, influence, and stakeholder management skills
- Commercial acumen with knowledge of SaaS models, retention, renewals, and expansions
- Analytical, data-driven approach to translating objectives into measurable outcomes
- Highly organized with a focus on consistent customer engagement and operational excellence
- Bachelor's degree in Business, Supply Chain Management, or related field, or equivalent professional experience
- Executive presence
- Strategic communication
- Relationship-building
- Problem-solving in complex environments
- Collaboration and cross-functional teamwork
- Negotiation and stakeholder management
