Overview In this role you support a smooth customer experience by coordinating service visits and communicating status updates. You work closely with technicians and parts teams to ensure timely repairs and clear cost/time estimates. You'll leverage product knowledge to advise on service needs and warranty information, contributing to high CSI. This position offers growth at a Fortune 250 company with a professional service environment and structured training.
Compensation / Benefits- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Market-leading pay plus bonuses
Responsibilities- Schedule and confirm appointments to ensure smooth customer experience
- Create transparent repair orders with accurate cost and time estimates
- Communicate with technicians and parts team to guarantee timely service completion
- Provide regular updates to customers on the status of their vehicle
- Maintain strong product knowledge to assist with service needs and warranty information
Key requirements- 3-5+ years of Service Advisor experience
- Strong understanding of dealership processes and full write-up-to-delivery workflow
- Proven ability to thrive in a fast-paced service drive
- Confident presenting maintenance and repair recommendations to clients
- Strong communication skills with a focus on delivering high CSI
- Highly organized with ability to manage WIP and follow-ups effectively
- Valid driver's license with a clean driving record
- Must pass background check, MVR, and drug screening
- strong communication
- highly organized
- customer-focused
- team collaboration
