Overview As Technical Service Manager for Ductless/VRF you provide hands-on field support and training to contractors, distributors, and Carrier teams. You help troubleshoot issues, coordinate warranty matters, and support installation start-up and controls integration. You will develop and deliver multi-day training, onsite assistance, and data-driven solutions to improve service quality. Your work strengthens product offerings and customer satisfaction across the region, connecting field needs with product and process improvements. This role offers a meaningful impact by shaping technical service delivery at scale within Carrier's climate solutions portfolio.
Compensation / Benefits- Health Care Benefits: Medical, Dental, Vision
- Retirement Benefits
- Paid time off: vacation, holidays, sick leave, personal leave, parental leave, bereavement leave, jury duty leave
- Disability insurance: short-term and long-term
- Life Insurance and AD&D
- Tuition Assistance
Responsibilities- Provide troubleshooting assistance to direct sales, distributors, and Carrier Commercial Service offices via various channels and on-site visits
- Support problem resolution by gathering and sharing relevant data with internal teams
- Conduct multi-day hands-on installation and service training for contractors and internal service managers
- Develop training materials for technical meetings and distributor events
- Provide on-site jobsite assistance for installation, troubleshooting, and start-up
- Collaborate with factories and product managers to refine offerings and streamline service processes
- Use system software to start-up and troubleshoot projects
- Negotiate and process disputed warranty claims across distributors, direct sales, and Carrier offices
- Support corporate policies, ethics, EH&S, and quality initiatives
- Track and report monthly expenses
Key requirements- Bachelor's degree with 4+ years VRF or Ductless field experience, OR 7+ years VRF or Ductless field experience
- Valid driver's license and clean driving record
- Travel up to 75% of the year; willingness for frequent and short-notice travel
- Quiet remote space with high-speed internet for work from home
- Conflict resolution
- Negotiation
- Problem solving under pressure
- VRF Controls integration experience
- Troubleshooting all aspects of commercial HVAC systems
- Warranty data/systems experience
