Payroll Support Manager (Corrections)

In this role you will lead a specialized payroll operations team dedicated to resolving complex historical payroll issues and ensuring smooth cross functional collaboration. You'll shape the operating rhythm, coach and develop the team, and partner with a senior SME to turn expertise into repeatable processes. You help manage escalations, surface risks early, and drive scalable support for thousands of employers. This is a people- and operations-focused leadership position in a fast-growing fintech environment with a mission to simplify payroll."

• flexible PTO and sick leave
• generous paid parental leave
• 401k retirement plan
• $100 monthly home internet and mobile stipend
• medical, dental, vision insurance
• short-term/long-term disability insurance and life insurance

• Own the team's day-to-day operating rhythm (priorities, queue health, resource allocation, standups, escalation paths, SLA performance)
• Manage and develop a team of payroll operations specialists through coaching and performance management
• Create visibility into team performance and surface risks and bottlenecks
• Partner with the senior SME to turn technical expertise into repeatable processes and documentation
• Own complex operational escalations and coordinate with technical or cross-functional partners
• Collaborate with leaders across Support, Filing, Tax Operations, Product, and R&D on cross-functional issues
• Advise the head of the department on strategy, staffing, and operational decisions

• 4-6+ years in operations, technical support, support operations, client service, or similar execution-heavy environment
• Meaningful people management experience
• Strong operational judgment with ability to balance priorities, capacity, SLAs, and customer impact
• Track record of formal people management and team growth
• Strong communication skills with ability to translate detail for different audiences
• Genuine learner with interest in a niche domain and comfort in unsure or evolving domains
• Bias toward building durable, repeatable systems
• Travel & Office policy flexibility (remote, hybrid, or NYC/SF offices)

• leadership
• coaching and feedback
• communication
• payroll operations knowledge
• escalation management
• cross-functional partnership