IT ServiceNow Administrator Remote, USA

In this role you will administer, configure, and support the ServiceNow platform to keep ITSM processes stable and efficient. You will work closely with cross-functional teams to implement standard platform capabilities, troubleshoot issues, and advance ServiceNow knowledge. You'll drive improvements in self-service and user experience while aligning with governance and security standards. This is a hands-on position with opportunities to leverage AI features to enhance automation and service delivery.

• work/life balance
• professional training resources
• volunteer opportunities
• remote work where applicable

• Administer, configure, maintain and support the ServiceNow platform and core ITSM capabilities
• Manage users, groups, roles, access, forms, fields, notifications, catalog items, and standard workflows
• Support Incident, Request, Problem, Change, Knowledge, and Service Catalog processes
• Troubleshoot platform and configuration issues and collaborate with technical teams on complex problems or integrations
• Configure forms, tables, fields, UI policies, business rules, workflows, Flow Designer, notifications, reports, and dashboards
• Support platform upgrades, patches, testing, reporting, dashboards, and routine health activities
• Experience with ServiceNow integrations, REST/SOAP APIs, IntegrationHub or other enterprise integration technologies
• Support emerging ServiceNow AI capabilities (Now Assist, Virtual Agent) and AI-driven automation
• Identify opportunities to improve self-service and user experience
• Maintain platform documentation and adhere to security, change, and governance standards
• Perform other duties as assigned and comply with policies and standards

• 2-4 years hands-on ServiceNow administration or configuration experience
• Working knowledge of ServiceNow ITSM (users, groups, roles, forms, catalog items, workflows/Flow Designer, reports, dashboards)
• Strong troubleshooting, analytical, organizational, and communication skills
• Basic familiarity with ServiceNow scripting, integrations or APIs; advanced development not required
• Forward-looking mindset to leverage AI, intelligent automation, and emerging ServiceNow capabilities
• Familiarity with ITIL practices and enterprise ITSM environments
• Ability to communicate technical concepts to both technical and non-technical audiences
• Ability to partner with stakeholders, understand requirements, evaluate alternatives, and reach consensus
• Ability to manage multiple priorities and work independently with limited supervision
• Strong attention to detail and commitment to platform stability, security, documentation, and data quality
• US citizen

• strong communication
• analytical thinking
• problem-solving
• ServiceNow ITSM
• Flow Designer
• Reports and Dashboards