Overview In this role you join a multi-disciplinary support team to deliver business technology support and apply best practices. You will learn and support proprietary and third-party systems to guide users. You will be the first point of contact for technical inquiries, troubleshoot issues, and collaborate with vendors to resolve problems. Your work helps keep shipping and logistics systems running smoothly, with opportunities to improve support processes and user outcomes. You will engage across teams to understand and address technical challenges in a fast-paced environment.
Responsibilities- Support proprietary and third-party systems (WEXNET, SpeedShip, WorldShip, ShipRush) to provide guidance
- Provide first-line technical support via phone, email, or desktop tool
- Identify, research, and resolve issues in company systems
- Collaborate with vendor contacts (RackSpace, ITS, Zendesk) to resolve issues
- Troubleshoot basic hardware problems
- Test bug fixes and enhancements
- Redirect or escalate problems as appropriate
- Respond to inquiries in a timely, process-driven manner
Key requirements- Bachelor's degree
- 0 - 2 years of relevant experience
- MS Office (Excel, Word, Outlook)
- Computer hardware and software knowledge
- Adaptable mindset
- Attention to detail
- Strong verbal and written communication
- Excellent collaboration skills
- Time management
- Ability to prioritize
- Adaptable
- Attention to detail
- Strong communication (verbal and written)
- MS Office (Excel, Word, Outlook)
- Computer hardware and software basics
- Experience with proprietary/third-party systems (WEXNET, SpeedShip, WorldShip, ShipRush)
