Overview In this role you will manage and optimize enterprise collaboration platforms and applications to enable secure, efficient, and compliant work across the organization. You will collaborate with stakeholders and ISDI to translate requirements into scalable solutions, drive lifecycle and automation improvements, and ensure strong access governance in a regulated setting. You'll balance daily support with platform enhancements, documentation, and onboarding new capabilities to maximize adoption and reliability. This position offers the chance to impact how teams collaborate and how data remains secure in a growing, science-driven company.
Compensation / Benefits- competitive compensation
- equity awards
- strong benefits
- learning and development opportunities
- hybrid work option
- career growth potential
Responsibilities- Administer and support enterprise applications for optimal performance, security, and user experience
- Manage full application lifecycle (implementation, upgrades, patching, testing, troubleshooting, release coordination, vendor support)
- Serve as escalation point for complex issues; perform root cause analysis and communicate status to stakeholders
- Monitor health, usage, licensing, and performance; propose reliability and adoption improvements
- Maintain roadmaps, support models, inventories, and lifecycle documentation
- Administer collaboration platforms (Egnyte, SharePoint, Teams/OneDrive, Confluence & Jira, Simpplr); enforce security, governance, and content administration
- Manage intranet portals (design, navigation, workflows, targeting, owner support) and train users on tools and governance
- Handle user provisioning/deprovisioning, RBAC, privileged access, and periodic access reviews across apps
- Implement and support SSO, SCIM provisioning, Conditional Access, directory sync; integrate with Entra ID/Azure AD, Active Directory, LDAP
- Ensure monitoring, auditing, SOX and GxP compliance, and audit readiness across applications
- Develop, troubleshoot, and automate integrations using REST APIs, PowerShell, Python, Microsoft Power Platform; identify automation opportunities
- Operate within IT service management processes (incidents, requests, changes, assets) using ServiceNow (ITAM, ITOM, HAM, SAM)
- Create and maintain technical documentation, SOPs, runbooks, and system diagrams
- Coordinate with vendors/ MSPs for support, renewals, roadmap planning, and licensing
- Participate in projects, change control, validation activities, and multi-priority delivery
Key requirements- 5+ years administering and supporting enterprise SaaS/collaboration apps in medium-to-large environments
- Deep knowledge of collaboration platforms and governance (Egnyte, Teams, OneDrive, Atlassian suite)
- Solid understanding of IAM concepts (Active Directory, LDAP, Microsoft Entra ID/Azure AD, directory sync, SSO, SCIM, Conditional Access, RBAC)
- Hands-on experience with SaaS administration: access management, configuration, troubleshooting, integrations, upgrades, vendor engagement
- Familiarity with ITSM processes; ITAM, ITOM, HAM, SAM capabilities
- Experience with collaboration tools (Egnyte, DocuSign, Jira, Microsoft 365, Smartsheet)
- Ability to produce clear technical documentation, procedures, knowledge articles, and diagrams
- Strong troubleshooting, communication, and stakeholder-management skills; capable of handling multiple priorities in a fast-paced setting
- Bachelor's degree in IT/CS/Engineering or related field, or equivalent practical experience
- Preferred: experience in life sciences, GxP-regulated environments, SOX controls, ITIL familiarity or certification
- communication
- customer service
- stakeholder management
- Egnyte
- Teams
- OneDrive
