Overview As Construction Operations Leader, you will drive performance across cost, quality, speed, service, and data integrity for the profit center. You will align operational execution with underwriting and enterprise goals to deliver a high-quality broker and customer experience. You lead and scale teams, implement standards, and optimize workflows to support growth. This role offers visibility across leadership, meaningful impact on book-of-business operations, and opportunities to shape automation and efficiency at scale. You contribute to a mission-focused, data-driven culture that prizes execution and collaboration.
Compensation / Benefits- Flexible work arrangements
- Generous Paid Time Off
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Tuition reimbursement
- Wellness programs
Responsibilities- Lead profit center support operations, including staffing, systems, and vendor spend, with KPI tracking and insights for management reviews
- Oversee origination and servicing activities (rate, quote, bind, booking, issuance, endorsements, renewals) and collaborate with underwriting to meet SLAs
- Coach and develop Account Managers, Underwriting Assistants, and Operations Analysts; support hiring and workforce planning
- Implement standards for submission, renewal, endorsement, and issuance; prioritize system enhancements and identify cross-organization improvements
- Promote data accuracy for premium and policy data; maintain process documentation and support issue resolution to mitigate risk
- Partner with profit center leadership to deliver a high-quality broker experience and support enterprise capability adoption
- Act as operating partner between profit center, shared services, and centers of excellence; drive automation, digitization, and readiness for product changes
- Monitor service expectations and address persistent issues to align with growth plans
Key requirements- 10+ years of insurance operations experience with 3+ years in a leadership role managing budget and headcount
- Bachelor's degree or equivalent experience
- Experience supporting a book/unit around $100M+ in premium and leading multi-function teams
- Strong understanding of loss ratio, expense ratio, and combined ratio drivers and budgeting
- Proven ability to lead cross-functional teams and balance quality, speed, accuracy, and customer experience
- Comfort with process improvement, technology adoption, and operational innovation
- Excellent communication and relationship-building skills across organizational levels
- Ability to travel as needed
- leadership
- collaboration
- accountability
- data governance
- operational analytics
- process optimization
