Insurance Consultant

In this role you serve as the frontline for resolving client questions and issues, focusing on insurance products and ADP services. You will build rapport with clients, communicate clearly via phone and written channels, and ensure high client satisfaction as you troubleshoot and advise on coverage options. You'll work within Client Services to support carriers, endorsements, and product knowledge while growing your insurance expertise. This is a people driven, impact oriented role in a collaborative environment with strong training and development.

• Best in class benefits start on Day 1
• Mental health and well being focus
• Volunteering time off (paid)
• Mentorship and ongoing training
• Inclusive culture and employee networks

• Provide customer support via phone and digital channels on business coverage, rates, and coverage endorsements with carriers
• Answer questions about Pay-By-Pay product and related audits/disputes; understand value proposition
• Investigate, research, analyze, and resolve complex client issues using insurance product knowledge
• Continuously upgrade knowledge on the insurance industry and ADP payroll products
• Identify and recommend additional lines of coverage and agency managed benefits tools; maintain clear written and verbal communication for satisfaction
• Maintain high client satisfaction through professional, trust-based client interactions
• Collaborate with cross functional teams to ensure accurate and timely solutions

• At least two years of experience in the insurance industry
• Property - Casualty producer license within 30 days of employment
• College degree is not required
• Experience in military service acceptable as alternative experience
• License required or obtained within 30 days if not already licensed

• Rapport-building with clients
• Professionalism in communication
• Clear and concise written and verbal communication
• Knowledge of insurance product lines
• Pay-By-Pay product understanding
• Audit and dispute process familiarity