Overview In this field-based leadership role, you guide a team of Outside Property claims professionals to deliver high-quality, cost-efficient outcomes for insureds in the Maryland-Delaware region. You will recruit, develop, and retain talent while ensuring consistent claim handling and coaching field staff. You'll leverage data and field inspections to Improve file quality and customer experience, aligning efforts with the Home Office property strategy. This role offers remote work, a company vehicle, and meaningful impact on claims performance and service quality.
Compensation / Benefits- Health Insurance
- 401(k) with company match
- Pension Plan funded by Travelers
- Paid Time Off 20 days + 9 holidays
- Wellness program and mental health resources
- Volunteer and giving program
Responsibilities- Attract, retain and develop talent through strategic staffing, onboarding and ongoing coaching
- Manage staff performance and development plans, including training and succession planning
- Lead compelling claim services with consistent processes to protect brand and add value
- Manage file review processes, ride-alongs and reinspections for coaching and quality control
- Develop and execute file management plans to improve resolution speed and outcomes
- Use data, management information and technology to identify improvement opportunities and support business strategies
- Maintain partnership with colleagues, agents, regulatory bodies and other stakeholders to meet organizational goals
- Ensure licensing requirements are met and ongoing education credits are maintained as required
- Coordinate field activities within the assigned territory and support field operations with performance feedback
- Oversee cost management and adherence to expense budgets in line with business goals
Key requirements- Bachelor's Degree
- Three years claim work experience in at least one line of business
- Valid Driver's License
- Ability to perform physically demanding field work (climbing ladders, walking roofs, navigating tight spaces)
- Leadership and people management
- Strategic thinking and planning
- Effective communication and coaching
- Relationship building and collaboration
- Decision making and problem solving
