Overview In this role you will support the global corporate travel program, ensuring policy consistency, financial control, and a positive traveler experience across regions. You will collaborate with regional stakeholders, HR, and Accounting to drive compliance, training, reporting, and operational excellence, without handling direct bookings. You will maintain and optimize travel platforms, enable global rollouts, and address issues with TMCs and IT. This position offers impact through governance, training design, and data-driven travel operations at scale.
Compensation / Benefits- competitive benefits package
Responsibilities- Support the centralized online travel program across Americas, EMEA, and APAC
- Ensure consistent application of global travel policies while accommodating regional requirements
- Partner with Head of Global Travel, EMEA Travel Lead, HR, and Accounting on objectives
- Develop and deliver global training programs for travel tools and processes (Concur, NEO, OBT platforms)
- Tailor training content to regional audiences considering language and local practices
- Create scalable resources (webinars, job aids, onboarding modules)
- Track training completion, adoption metrics, and user engagement globally
- Administer and maintain global travel platforms (Concur, NEO)
- Support online system enhancements, updates, and global rollouts
- Troubleshoot system issues and coordinate with vendors and IT for resolution
- Drive adoption and optimize user experience across booking and expense platforms
- Add arrangers to employees' travel profiles on request
- Complete weekly and monthly reconciliation of corporate card transactions across regions
- Investigate discrepancies, fraud risks, or out-of-policy spend and coordinate resolution
- Support integration between travel and expense for reporting consistency
- Act as escalation point for complex online booking issues with TMC and regional teams
- Ensure consistent traveler support standards globally
- Partner with internal stakeholders on VIP traveler needs and service expectations
Key requirements- Understanding of global travel program structure and governance
- Advanced analytical and reporting skills (Excel, dashboards, data interpretation)
- High attention to detail in financial reconciliation and compliance
- Effective cross-cultural communication and stakeholder management
- Ability to manage multiple regions, priorities, and time zones
- Training and change management capabilities
- Systems-oriented mindset with experience in platform administration
- Experience with Concur/NEO adoption and system utilization
- Proven ability to meet credit card reconciliation accuracy and cycle time goals
- Track record of maintaining high traveler satisfaction (global surveys/NPS)
- Cross-cultural communication
- Stakeholder management
- Training and change management
- Concur
- NEO
- OBT platforms
