Overview In this role you support Commercial Service Officers to deliver exceptional client experiences while ensuring regulatory compliance and quality control. You collaborate with internal and external partners to enhance service delivery in commercial banking, including treasury management and loan/deposit operations. You will help optimize workflows, process manual transactions, and assist Relationship Managers with inquiries. This position offers a practical path to contribute to service excellence and compliance within a dynamic banking team.
Compensation / Benefits Responsibilities- Support Commercial Service Officers and servicing teams to ensure smooth service delivery
- Perform process quality control reviews and support operational workflows
- Prepare and process manual transactions as needed
- Respond to client or Relationship Manager inquiries regarding services
- Troubleshoot treasury management products to support client experience
- Maintain quality and compliance using established controls and procedures
- Assist with account maintenance and service enhancements
- Promote continuous improvement and service excellence for Commercial Banking clients
Key requirements- Bachelor's degree in Finance, Business or Economics preferred
- 3+ years experience in commercial banking
- Demonstrated track record in delivering high levels of customer service
- Ability to work independently and be self-directed
- Strong organizational skills and excellent communication/interpersonal abilities
- Proficiency in MS 365 products
- Familiarity with banking regulations and compliance standards
- Customer service orientation
- Strong communication skills
- Interpersonal abilities
- MS 365 proficiency
- Banking regulations and compliance standards
- Quality Control concepts and procedures
