Overview As a Service of Process Specialist, you support the Litigation Management Services team by researching and processing legal documents, performing data entry, and delivering accurate results to clients. You will collaborate with Client Service Representatives and vendors nationwide to resolve inquiries quickly and professionally. The role emphasizes precision, cross-system navigation, and timely documentation handling in a fast-paced environment. You contribute to world-class service while benefiting from training, mentorship, and clear opportunities for growth. This position offers hybrid work locations and a mission-driven culture focused on service quality and continuous improvement.
Compensation / Benefits- annual success-sharing bonuses or commission plans
- hybrid or remote work schedules
- competitive benefits package
- annual leave
- tuition reimbursement
- referral bonuses
Responsibilities- Reviewing and processing legal documents
- Completing data entry of customer information
- Fulfilling customer orders with various jurisdictions
- Sending accurate results to customers in a timely manner
- Problem solving issues related to customers and documentation
- Provide excellent customer service to internal and external customers
- Electronic filing and retrieval of documents
Key requirements- Ability to work in a fast-paced environment
- Attention to detail
- Strong comprehension and critical thinking skills
- Organizational and time management skills
- Ability to navigate multiple systems
- Strong computer skills
- Effective written and verbal communication skills
- Proficiency with Microsoft Office
- Attention to detail
- Strong written and verbal communication
- Problem-solving
- Microsoft Office
- Data entry
- Electronic filing
