Overview In this role you design and optimize workforce strategies for data center operations at scale, ensuring skilled talent is available to meet uptime, capacity, and SLAs. You collaborate with Data Center Operations, Capacity Planning, HR, and Finance to improve forecasting, staffing efficiency, and labor cost. You will lead analytics, dashboards, and WFM tools, driving automation and integration across facilities. This position offers impact across multi-site operations with a focus on 24/7 readiness and continuous improvement.
Responsibilities- Develop short- and long-term workforce plans aligned with data center growth and operational demand.
- Build forecasting models for technician staffing, shift coverage, and project-based labor needs.
- Partner with capacity planning to align workforce supply with infrastructure demand.
- Oversee scheduling frameworks for 24/7/365 data center operations.
- Implement standardized WFM processes across multiple facilities or regions.
- Monitor real-time staffing levels and adjust to meet SLAs and incident response needs.
- Lead workforce analytics including headcount modeling, productivity metrics, and labor cost analysis.
- Develop dashboards and reporting for executive visibility into workforce performance.
- Own and optimize WFM tools and drive automation within workforce planning processes.
- Ensure integration between WFM systems and HRIS, ticketing, and capacity management tools.
- Partner with HR on hiring strategies and workforce scalability.
- Collaborate with Finance to manage labor budgets and variance analysis.
- Coordinate with Data Center Operations leadership on maintenance, deployments, and incident management.
Key requirements- Bachelor in Business, Operations, Engineering, or related field
- 8-12+ years of experience in Workforce Management, Operations Planning, or similar roles
- 3-5+ years of leadership experience managing WFM or operations teams
- Experience supporting 24/7 mission-critical environments
- Strong analytical and modeling skills (Excel, SQL, or similar)
- Experience with WFM platforms (e.g., Kronos/UKG, NICE, Workday, or similar)
- Experience in hyperscale or colocation data center environments
- Knowledge of capacity planning and infrastructure lifecycle management
- Familiarity with ITIL, incident management, or service operations frameworks
- leadership
- cross-functional collaboration
- analytical thinking
- Excel
- SQL
- Kronos/UKG
