Job Description Job Description
Job description:
General Field Manager (GFM)
Job Type: Full-Time Travel Required Overnight Stays May Be Required
Are you a hands-on leader who thrives in the field, not behind a desk? Do you take pride in ensuring every HVAC system is installed and serviced to the highest standard? LTD Heating & Air is looking for a General Field Manager (GFM)who can lead with expertise, uphold quality, and represent our company with professionalism in every customer's home.
This position is ideal for someone who enjoys working with people, solving problems in real time, and ensuring customer satisfaction through exceptional service and technical precision. As the GFM, you will oversee field operations, perform quality control inspections, and ensure our HVAC systems meet company standards for performance, safety, and compliance.
What You'll Do Every Day
- Perform quality control inspections on completed and ongoing HVAC installations and service jobs.
- Conduct customer home visits to verify system performance, workmanship, and customer satisfaction.
- Lead daily or weekly field team huddles to align schedules, priorities, and safety expectations.
- Ensure all technicians are properly equipped, trained, and following company procedures.
- Review job readiness-verify materials, tools, and vehicles are prepared before dispatch.
- Work closely with the Operations Manager to manage scheduling, callouts, and coverage.
- Handle on-site problem solving related to system performance, customer concerns, or installation issues.
- Provide coaching and performance feedback to technicians and crew leads.
- Address customer escalations or warranty-related issues and see them through to resolution.
- Maintain documentation and reporting through company systems
- Ensure compliance with company safety, quality, and efficiency standards.
- Travel regularly across North Carolina / South Carolina to perform inspections and support field operations.
You're a Great Fit If You
- Have experience in HVAC installation, service, or quality control.
- Hold or are working toward an HVAC license - licensed HVAC professionals are strongly preferred.
- Possess leadership experience and enjoy developing others to meet performance standards.
- Can communicate effectively with both customers and technicians.
- Are organized, detail-oriented, and comfortable using mobile and digital tools.
- Have strong troubleshooting and problem-solving skills.
- Thrive in a fast-paced, field-based role that changes day to day.
- Are flexible with travel and overnight stays when required.
- Hold a valid driver's license and can pass a background check and drug screening.
What We Offer
- $62,000 annual base salary
- Performance-based bonuses paid quarterly (up to 20% of base salary)
- Company vehicle
- Paid training and onboarding
- Support from a strong operations and leadership team
- Opportunities for advancement in a growing company
LTD Heating & Air is a trusted leader in residential and light commercial HVAC systems. We pride ourselves on delivering efficient, high-quality solutions that keep customers comfortable and satisfied. Our team is dedicated to craftsmanship, reliability, and customer care-and we're looking for a field leader who embodies those same values.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
