Patient Access Supervisor

Job Summary:
This position is responsible for patient scheduling, registration, financial collections and the daily clerical support of the health center for the delivery of primary care to the patients and families of Metro Community Health Center.
Essential Functions: • Demonstrate a high level of skill at building relationships and customer service
• Provide counsel, support, advice, and support to patients and their families
• Create new accounts by collecting registration data from new patients and creating new patient charts within the EMR
• Maintain accuracy of patient insurance information with all new and recurring patient visits, including scanning all insurance cards and updating income verification form
• Collect all co-pays, payments and balances, as required by office policies
• Enter/apply patient payments to balances in computer system
• Maintain appropriate use of fax machine, copier and computer; as directed
• Check patients in and out for scheduled appointments
• Answers incoming calls from patients and assists patients with scheduling needs
• Triage calls within the department
• Obtain and enter new patient demographics; update patient information, as necessary, in the computer system to maintain accuracy for billing
• Obtain and verify patient insurance information (coverage and deductible) utilizing online tools or by contacting insurance companies
• Maintains compliance with all policies, procedures and laws
• Able to work in a fast paced environment with high call volumes
• Other duties as assigned

Education/Experience

• Associate degree or equivalent experience
• 3 to 5 years of supervisory experience or lead in billing, admissions, scheduling or medical records
• 5 years of clerical experience in a medical office
• 2 years of EMR experience

Skills/Abilities

• Demonstrated knowledge of applicable state and federal laws
• Excellent organizational and administrative skills, flexibility and an aptitude for successfully handling unanticipated tasks or challenges
• Ability to work on a team or independently
• Non-profit experience preferred

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