Description:
THIS IS AN ON-SITE POSITIONJOB SUMMARY: The Internal IT Administrator owns ComTec's internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning.The position ensures reliable, secure day-to-day IT operations.REPORTS TO: Director of FinanceDIRECT REPORTS: NoneESSENTIAL FUNCTIONS:INTERNAL IT OPERATIONSAdminister and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.Manage user lifecycle (onboarding/offboarding, permissions, account administration).Deploy and support laptops, desktops, mobile devices, and peripherals.Perform patching, upgrades, refresh cycles, and routine system maintenance.Monitor system performance, security, and backups.Maintain accurate documentation of configurations and procedures.Ensure compliance with internal IT policies and change management processes.2. SUPPORT & SERVICE MANAGEMENTServe as primary internal IT support resource (Tier 1-3).Manage ticket intake, resolution, documentation, and escalation.Provide professional support to employees at all levels.Identify and reduce recurring technical issues.Provide occasional after-hours support as needed.3. SUCCESS MEASURESStable and secure internal IT environmentTimely issue resolution and high employee satisfactionReduction in recurring support issuesSuccessful rollout and adoption of new technologiesMeasurable operational improvementsADDITIONAL RESPONSIBILITIES:Adhere to departmental policies for reporting and managing requests and change controlMaintain daily timesheet and expense report entries and submit them accurately and timelyOther duties as required
Requirements:
TECHNICAL SKILLS & EXPERIENCE:Strong working knowledge of:Microsoft Windows ServerMicrosoft Active Directory (AD, DNS, Group Policy)Microsoft 365 & ExchangeMicrosoft IntuneWindows Desktop OSVPN and remote access solutionsEndpoint security platformsBackup and disaster recovery systemsWi-Fi and LAN networking fundamentalsHP and Dell hardware environmentsUnderstanding of internet architecture and mail flowExperience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.SOFT SKILLS & COMPENTENCIES:Strong technical troubleshooting skillsOrganized and process-orientedClear communicatorStrategic thinker with hands-on execution abilityIndependent, accountable, and collaborativeEDUCATION & QUALIFICATIONS:Qualifications3-5+ years of progressive IT experienceStrong systems administration backgroundExperience supporting Microsoft 365 and Windows environmentsExperience implementing or evaluating new technologies preferredAssociate or Bachelor's degree in IT-related field preferredPreferred Certifications:CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalentWORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:Primarily office-based work using standard computer equipmentAbility to remain calm and effective during time-sensitive situationsOccasional evening or weekend work as neededValid driver's license and reliable transportationCompensation details: 21-36 Hourly WagePIeff87d972ffd-5738
