Legal Team Case Manager Legal Team Case Manager(Full-Time - In-Office - Pre-Litigation)Location: Ogden, UtahDepartment: Pre-LitigationReports To: Legal Team SupervisorEmployment Type: Full-Time / Hourly (Non-Exempt)Compensation Range: $20-$24/hour (DOE) + evening and weekend shift differentialsAbout the RoleWe are seeking a motivated and detail-oriented Legal Team Case Manager to join our Pre-Litigation team. This role is responsible for managing inbound and outbound client communications and ensuring clients receive timely, professional, and compassionate support throughout the early stages of their case. The Legal Team Case Manager plays a key role in gathering information, documenting interactions accurately, and supporting case progression. This position directly contributes to client experience and case quality and requires strong organization, follow-through, and communication skills.Scheduling & FlexibilityOur Legal Team is expanding its availability to better support our clients, which means we have multiple full-time scheduling options available. In addition to traditional daytime schedules, we offer evening and weekend scheduling opportunities for team members who prefer or are open to nontraditional hours. Evening shifts are generally 12:00 p.m.-8:00 p.m. and receive a 10% shift differential. Weekend hours receive a 20% shift differential. We understand that the right schedule looks different for everyone and are open to discussing schedule preferences during the interview process. Candidates with flexibility to help with evening or weekend coverage are especially encouraged to apply.What You'll OwnAs a Legal Team Case Manager, you will be responsible for keeping cases organized, clients informed, and information accurate. Key responsibilities include:Communicating with clients and relevant third parties via phone, email, and written correspondenceHandling inbound and outbound calls, emails, and messages in a professional and timely mannerConducting prompt and diligent follow-up on outstanding requests and documentationEstablishing, maintaining, and updating detailed and confidential client recordsPreparing clear, professional written correspondence and internal documentationNavigating internal systems and following established firm proceduresCollaborating with other departments to complete tasks and support case progressionResponding to administrative inquiries and resolving routine questionsTaking ownership of assigned tasks and following them through to completionPerforming other related duties as assignedWhat We're Looking ForThis role is best suited for someone who brings:Excellent verbal and written communication skillsStrong interpersonal and customer service skillsExceptional organizational skills and attention to detailThe ability to manage multiple tasks and priorities simultaneouslyComfort working in a fast-paced environmentProfessionalism, discretion, and sound judgmentProficiency with Microsoft Office (Word, Outlook, Excel) and comfort learning new systemsThe ability to work independently while taking direction and feedbackEducation & ExperienceHigh school diploma or equivalent requiredAssociate degree in office administration or a related field preferred1-2 years of experience in an administrative, customer service, or support roleExperience in a professional office environment is helpful but not requiredWhat Success Looks LikeClients receive timely, professional, and compassionate communicationCase records are accurate, complete, and up to dateFollow-ups are handled promptly and consistentlyTeam members can rely on you to manage assigned responsibilities without constant oversightNothing falls through the cracks, even during busy periodsPhysical & Work RequirementsProlonged periods of desk and computer workAbility to lift up to 15 pounds as neededWork is performed in a professional office environmentCompensation & BenefitsCompetitive hourly pay ($20-$24/hour DOE)10% pay differential for evening shifts20% pay differential for weekend shiftsFlexible full-time scheduling optionsHealth insuranceDental insurance401(k) with company matchPaid time off (PTO)Compensation details: 20-24 Hourly WagePId514d97a3b7d-2879
