Retail Field Service & Merchandising Technician
Company: 2020 Companies
Location: Bloomington, Indiana Market
Job Type: Per Required Need
Pay: $16.50 per hour
Work Setting: Field / Retail Locations
Position Overview
2020 Companies is expanding its field team in the Bloomington market and is looking for dependable individuals to assist with retail merchandising, display installation, technology setup, and in-store service projects.
This position involves traveling to different retail locations and completing hands-on assignments for major brands, including Dell, Intel, Dyson, Google, and HP.
Rather than reporting to one permanent store, technicians will receive assignments at various retail locations throughout the service area. The role requires someone who can organize their schedule, follow detailed instructions, communicate with management, and complete projects accurately and on time.
The service territory may extend up to 90 miles from your residence.
Position Highlights
$16.50/hour
Monday Friday opportunities
Flexible field-based assignments
Work scheduled generally between 7:00 a.m. and 6:00 p.m.
Self-scheduling may be available for qualifying assignments
Paid training
DailyPay for eligible next-day pay
Paid drive time
Mileage reimbursement
Most major holidays off
Opportunities for continued assignments based on business needs
Important: Available hours are dependent on project volume and are not guaranteed.
Your Workday
Every assignment can be different. Depending on the project, you may be asked to install a new display, update an existing retail section, repair equipment, or complete a larger store reset.
Responsibilities can include:
Assemble and install retail fixtures, shelving, displays, and endcaps
Perform merchandising resets and store remodel projects
Build or modify retail display areas
Install televisions, kiosks, interactive displays, and related equipment
Service and maintain existing display equipment
Apply graphics, promotional materials, pricing cards, and other signage
Replace SD cards and other display components
Perform software and operating-system updates
Diagnose basic hardware and display problems
Complete break-fix repairs
Follow planograms, diagrams, schematics, and client instructions
Photograph completed work using a smartphone
Upload photos, surveys, and required project documentation
Leave each work area clean, organized, and safe
Field Assignment Responsibilities
Technicians are expected to take ownership of their assigned work from scheduling through completion.
This includes:
Keeping availability information current
Reviewing and accepting assignments promptly
Scheduling accepted jobs within the required timeframe
Completing projects by their scheduled completion date
Maintaining regular communication with field management
Responding to management communications, generally within 24 hours
Reporting problems or unexpected conditions encountered at a store
Submitting accurate timecards
Correcting and reporting timekeeping discrepancies
Tracking work through designated company systems
Completing required training and certifications
Supporting other team members when needed
Some installations may require early start times or participation with a two-person or larger installation crew.
Scheduling
The schedule may change based on the volume and type of available projects.
Most opportunities are Monday through Friday, but technicians should be prepared for occasional:
Early-morning assignments
Evening assignments
Weekend projects
Holiday work when required by a client or retailer
A minimum of 20 hours of availability within a rolling 30-day period is expected for field assignments.
Technicians may also be required to accept and schedule assigned projects within 48 hours of receiving them.
Travel Requirements
This position requires regular local and regional travel.
Applicants must be comfortable traveling up to 90 miles from their residence in any direction for assignments.
You must have:
Reliable personal transportation
A valid driver's license
Current automobile insurance
Ability to travel to different retail locations as assigned
Eligible mileage and drive time are reimbursed according to company policy.
Physical Requirements
The position involves hands-on work and movement throughout retail environments.
Candidates must be able to:
Lift and carry up to 60 pounds safely
Climb ladders up to 10 feet
Stand and walk for extended periods
Kneel and crouch
Bend and reach
Work overhead
Grip and handle tools and equipment
Perform repetitive physical activities throughout an assignment
Tools You'll Need
Technicians are expected to provide and use basic hand tools, including:
Phillips-head screwdriver
Flat-head screwdriver
Hex keys
Box cutter
Tape measure
Microfiber cloth
256GB USB drive
USB-A/C adapter
Mobile Technology Requirements
Technology is an important part of this position. Applicants must have an Android or Apple smartphone with a current operating system and active data service.
You should be comfortable using a mobile device to:
Receive and review assignments
Download required applications
Access digital work instructions
Communicate with management
Clock in and out
Take project photos
Upload photos and documentation
Complete electronic surveys
Access online resources
Candidates should be able to independently learn and navigate different applications and communication platforms.
Candidate Profile
This opportunity may be a good fit for someone who enjoys working outside of a traditional office or fixed retail environment.
We are looking for individuals who are:
Dependable
Self-directed
Organized
Detail-oriented
Comfortable working independently
Able to follow written and digital instructions
Comfortable using tools and technology
Capable of managing multiple assignments
Professional when interacting with store personnel and clients
Retail merchandising or installation experience is helpful, but previous experience is not required for every assignment.
Experience with hand tools, power tools, planograms, field service, electronics, construction, assembly, or retail resets is a plus.
Minimum Eligibility
Applicants must:
Be at least 18 years old
Be authorized to work in the United States
Have a valid driver's license
Maintain current auto insurance
Have reliable transportation
Be willing to travel within the assigned service area
Have access to a compatible smartphone
Be available for required assignments and training
A high school diploma or equivalent is typically preferred.
Screening
Certain client and retail assignments require additional screening.
Candidates may be required to successfully complete:
Background check
Motor Vehicle Record (MVR) screening
Drug screening
Screening requirements are subject to applicable laws and individual project requirements.
Training
Paid training is provided to prepare representatives for their field responsibilities.
Training may cover:
Installation procedures
Merchandising standards
Client requirements
Mobile applications
Digital reporting
Safety procedures
Project-specific processes
All required training and certification assignments must be completed within the established timeframe.
Communication & Professional Standards
Because technicians work directly in retail environments, professionalism and communication are essential.
Representatives are expected to:
Communicate effectively through phone, text, and email
Maintain professional relationships with store personnel
Work cooperatively with field representatives and internal teams
Follow client and company procedures
Communicate project concerns promptly
Use good judgment when addressing problems
Provide constructive feedback when appropriate
Accept feedback from management and project teams
Maintain a professional appearance and attitude
Team & Cross-Functional Support
Although much of the work is performed independently, technicians may interact with multiple groups throughout an assignment.
You may work with:
Field service management
Retail store teams
Client representatives
Other technicians
Regional market teams
Shared services personnel
The ability to collaborate while also managing your own responsibilities is important.
Project Performance
Successful representatives consistently:
Follow project instructions completely
Meet established deadlines
Complete all required documentation
Maintain accurate work records
Meet client service expectations
Report issues instead of leaving incomplete work
Help identify solutions to field challenges
Maintain safe and professional work areas
Performance is evaluated according to applicable field service and client expectations.
Benefits & Perks
Eligible team members may receive:<
