Retail Field Service Technician
Market: W. Dallas, TX
Employment Type: Per Required Need
Pay: $16.50 per hour
Service Radius: Up to 90 miles from your residence
About the Opportunity
2020 Companies is hiring field technicians to support retail installation, merchandising, and equipment service projects throughout the W. Dallas market.
This position involves traveling to retail locations and completing a variety of hands-on projects for major brands such as Dell, Intel, Dyson, Google, and HP. Assignments can range from installing new displays and fixtures to repairing existing equipment and updating retail merchandising areas.
The ideal candidate is dependable, organized, comfortable working independently, and able to use mobile technology to manage assignments and submit completed-work documentation.
What You'll Be Doing
Your responsibilities will vary depending on the store and project. Typical field assignments may include:
Installing and assembling retail fixtures, shelving, endcaps, and branded displays
Completing store resets, remodels, build-outs, and merchandising updates
Setting up televisions, kiosks, interactive displays, and other electronic equipment
Maintaining and servicing existing retail displays
Installing promotional graphics, price cards, SD cards, and marketing materials
Performing software and operating system updates on display devices
Diagnosing display and equipment issues
Performing basic break-fix repairs
Following planograms, schematics, layouts, and client instructions
Taking photographs of completed work
Uploading required images, surveys, and project information
Maintaining a safe, clean, and professional work area
How the Work Is Scheduled
This is an assignment-based field position rather than a traditional fixed-location schedule.
Most assignments are scheduled Monday through Friday, generally between 7:00 a.m. and 6:00 p.m. Available hours will depend on the number and type of projects in the market, so weekly hours are not guaranteed.
Depending on client requirements, you may occasionally be asked to work:
Early mornings
Evenings
Weekends
Holidays
Self-scheduling may be available for certain projects, while other assignments will have predetermined schedules.
Representatives are expected to maintain at least 20 hours of availability during a rolling 30-day period.
Managing Your Field Assignments
You will be responsible for staying on top of your assignments and communicating with field management.
Key expectations include:
Keep your availability current
Accept and schedule assignments within the required timeframe
Complete jobs by their assigned deadlines
Respond to field management communications, generally within 24 hours
Report project issues or unexpected conditions promptly
Submit accurate timecards
Report any timekeeping discrepancies that require correction
Complete all required forms and digital documentation
Track work through designated company systems
Complete required training and certifications
Assist other field representatives when requested
Some projects may involve working alongside a second technician or larger installation team.
Travel Requirements
Travel is a regular part of the position.
You must be willing to travel up to 90 miles from your residence to complete assignments throughout the service area.
Applicants must have:
Reliable personal transportation
Valid driver's license
Current automobile insurance
Ability to travel to multiple retail locations
Eligible drive time and mileage reimbursement are provided according to applicable company policies.
Physical Demands
This position requires hands-on work and regular physical activity.
Candidates should be able to:
Lift and carry up to 60 pounds
Climb ladders up to 10 feet
Walk and stand for extended periods
Kneel, crouch, and bend
Reach overhead
Grip and handle tools and equipment
Perform repetitive installation and merchandising tasks
Equipment & Tools
Field representatives are expected to have the following basic tools available:
Phillips-head screwdriver
Flat-head screwdriver
Hex keys
Box cutter
Tape measure
Microfiber cloth
256GB USB drive
USB-A/C adapter
Smartphone & Technology
Mobile technology is used throughout the assignment process.
You must have an Android or Apple smartphone with a current operating system and active data plan.
The device will be used to:
Receive and review assignments
Access digital instructions
Communicate with management
Clock in and out
Download required applications
Take project photographs
Upload images and documentation
Complete surveys
Access internet-based work systems
Applicants should be comfortable learning and using different mobile applications and digital communication tools.
What We're Looking For
A background in retail is helpful, but candidates with experience in other hands-on environments may also be a good fit.
Relevant experience may include:
Retail merchandising
Fixture installation
Field service
Construction
Assembly
Electronics
Store resets
Equipment installation
Maintenance
You should be able to work with basic hand and power tools, follow detailed instructions, manage your time, and adapt when project requirements change.
Eligibility Requirements
Applicants must:
Be 18 years of age or older
Be authorized to work in the United States
Possess a valid driver's license
Maintain current auto insurance
Have reliable transportation
Be willing to travel within the assigned territory
Have a compatible smartphone
Be available for required assignments and training
A high school diploma or equivalent is typically required.
Background & Safety Screening
Because assignments take place at client and retail locations, candidates may be required to complete additional screening.
Depending on the assignment and applicable laws, this may include:
Background check
Motor Vehicle Record (MVR) review
Drug screening
Training
Paid training is provided to prepare representatives for their assignments.
Training and certification may cover:
Safety procedures
Retail installation standards
Merchandising requirements
Client-specific processes
Mobile applications
Digital reporting
Assignment procedures
All required training must be completed within the designated timeframe.
Communication & Professional Conduct
Representatives serve as an extension of 2020 Companies and its clients while working inside retail locations.
You will be expected to:
Communicate clearly with management and store personnel
Maintain a professional attitude
Follow company and client instructions
Build positive relationships with retail partners
Communicate project concerns promptly
Provide and accept feedback
Work respectfully with other technicians and internal teams
Exercise sound judgment when resolving field issues
Project & Performance Expectations
Each assignment should be completed accurately, safely, and within the required timeframe.
Successful representatives will:
Follow project instructions
Meet established deadlines
Complete all required documentation
Maintain accurate work records
Submit clear photographs of completed work
Keep displays and work areas organized
Identify and communicate problems
Support client service expectations
Work effectively with minimal supervision
Compensation & Perks
Eligible representatives may receive:
$16.50 per hour
DailyPay access for eligible next-day pay
Paid drive time
Mileage reimbursement
Paid training
Flexible field assignments
Monday Friday opportunities
Most major holidays off
Opportunities to work on projects for recognized national brands
Potential for additional assignments based on availability and business needs
Apply Today
If you're looking for flexible field work that combines travel, hands-on projects, retail environments, and technology, this W. Dallas opportunity may be a good fit.
Candidates who are dependable, organized, comfortable using tools, and capable of working independently are encouraged to apply.
