Position Summary
The Conference Services Manager is responsible for planning, coordinating, and executing meetings, conferences, and special events to ensure an exceptional guest experience. This role serves as the primary liaison between clients and hotel departments, overseeing all event details from contract turnover through post-event follow-up.
What You Will Accomplish
Key Responsibilities
- Serve as the main point of contact for clients hosting meetings, conferences, and events.
- Coordinate event details including meeting room setup, food & beverage arrangements, audiovisual needs, guest room blocks, and event timelines.
- Conduct pre-conference meetings and communicate all event requirements to hotel departments.
- Work closely with Sales, Banquets, Catering, Front Office, Housekeeping, and Culinary teams to ensure seamless event execution.
- Monitor event operations on-site and address guest requests or issues promptly.
- Prepare banquet event orders (BEOs) and ensure accuracy of all event documentation.
- Maintain strong client relationships to encourage repeat business and positive guest satisfaction scores.
- Review billing details and ensure accurate final invoicing.
- Support revenue goals by identifying upselling opportunities and maximizing client satisfaction.
- Ensure compliance with hotel standards, safety regulations, and brand expectations.
What You Will Bring
Qualifications
- Bachelor's degree in Hospitality Management, Business, or related field preferred.
- 2+ years of experience in conference services, catering, hotel operations, or event management.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage multiple events and priorities in a fast-paced environment.
- Proficiency in Microsoft Office and hotel/event management systems preferred.
- Flexible schedule including evenings, weekends, and holidays as needed.
Skills & Competencies
- Excellent customer service and interpersonal skills
- Attention to detail and time management
- Leadership and team collaboration
- Professional communication and presentation abilities
- Ability to work under pressure and adapt quickly
Physical Requirements
- Ability to stand and walk for extended periods.
- Occasionally lift and carry items up to 25 pounds.
- Ability to work in various event and meeting environments.
Work Environment
This position operates primarily in a hotel or resort setting and requires frequent interaction with guests, clients, and multiple operational departments.
