Human Resources Manager

Position Overview

The People & Culture Manager is responsible for leading the hotel's People & Culture function through a proactive approach to recruiting, onboarding, training, employee engagement, and compliance. This role serves as a strategic partner to hotel leadership by building a strong talent pipeline, creating exceptional onboarding experiences, developing team members, and fostering a culture of accountability and guest service excellence. The People & Culture Manager takes ownership of the employee experience fro m recruitment through retention while ensuring compliance with company policies, Marriott brand standards, and all applicable employment laws.

Recruitment & Talent Acquisition

• Proactively recruit top talent through networking, community outreach, job fairs, social media, and other recruiting initiatives to build and maintain a strong pipeline of qualified candidates.

• Partner with department leaders to anticipate staffing needs and develop recruiting strategies before vacancies occur.

• Manage the full recruitment process including posting positions, screening candidates, coordinating interviews, extending offers, and ensuring a positive candidate experience.

• Monitor recruiting metrics and continuously identify opportunities to improve hiring speed and quality.

Onboarding & Systems Administration

• Own the onboarding process from offer acceptance through successful integration into the hotel.

• Coordinate all pre-employment requirements and ensure every new hire has appropriate system access, uniforms, name tags, credentials, and equipment prior to their first day.

• Serve as the primary administrator for new hire and termination access to Marriott and hotel systems.

• Conduct new hire orientation and partner with department leaders to ensure successful completion of departmental onboarding plans.

• Complete proactive 30-, 60-, and 90-day check-ins with new team members to support retention and engagement.

Training & Development

• Own all hotel training initiatives, including Marriott brand training, required compliance training, guest service training, and property-specific operational training.

• Proactively monitor training completion and work with department leaders to ensure all required learning is completed on time.

• Develop and facilitate guest service and culture training that reinforces Marriott standards and Pacific Hospitality Group values.

• Identify training opportunities through guest feedback, audit results, and operational performance to continuously improve the guest and associate experience.

Employee Relations & Engagement

• Own the hotel's employee engagement strategy, including recognition programs, associate events, communication, surveys, and retention initiatives.

• Proactively identify opportunities to improve team member engagement and workplace culture.

• Serve as a trusted resource for team members while coaching managers on employee relations, performance conversations, and conflict resolution.

• Lead initiatives that promote a positive, inclusive, and high-performing work environment aligned with Pacific Hospitality Group's culture.

Performance Management

• Partner with department leaders to provide proactive coaching and support throughout the performance management process.

• Assist leaders with performance documentation, corrective action, coaching plans, and recognition programs.

• Monitor performance trends and recommend development opportunities that strengthen individual and team performance.

Additional Qualifications

• Demonstrated ability to work independently while managing multiple priorities in a fast-paced hospitality environment.

• Strong presentation and facilitation skills with experience leading training sessions.

• Passion for creating an exceptional employee experience through proactive recruiting, onboarding, development, and engagement.

• Marriott systems experience preferred.