Position Summary
The Banquets Manager is responsible for planning, coordinating, and overseeing all banquet, catering, and special event operations to ensure exceptional guest experiences. This position manages banquet staff, coordinates with culinary and sales teams, maintains service standards, and ensures events are executed efficiently, profitably, and according to client expectations.
What You Will Accomplish
Key Responsibilities
- Oversee the setup, execution, and breakdown of banquet events, meetings, weddings, conferences, and social functions.
- Review banquet event orders (BEOs) and communicate event requirements to all departments.
- Ensure all event spaces are prepared according to client specifications and company standards.
- Monitor event activities to ensure guest satisfaction and resolve issues promptly
- Coordinate with Sales, Catering, Culinary, and other departments to ensure seamless event execution
- Recruit, train, schedule, supervise, and evaluate banquet staff.
- Conduct pre-event meetings to review event details, service standards, and staff assignments.
- Foster a positive work environment focused on teamwork, professionalism, and guest service.
- Ensure staff compliance with company policies, safety standards, and service procedures
- Maintain high levels of guest satisfaction through attentive and professional service.
- Serve as the primary operational contact during events
- Serve as the primary operational contact during events
- Address guest concerns or special requests in a timely and effective manner.
- Build strong relationships with clients to encourage repeat business
- Manage labor costs through effective scheduling and staffing levels
- Monitor banquet revenues and expenses to achieve budgeted goals
- Control inventory and minimize waste of food, beverage, and banquet supplies
- Assist with forecasting, budgeting, and financial reporting as required
- Ensure compliance with all health, sanitation, safety, and alcohol service regulations.
- Maintain cleanliness and organization of banquet facilities and equipment.
- Conduct regular inspections of event spaces and storage areas
- Ensure adherence to emergency and security procedures.
What You Will Bring
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
- Minimum of 3-5 years of banquet, catering, or food and beverage management experience
- Strong leadership, communication, and organizational skills
- Knowledge of banquet operations, event planning, and food and beverage service
- Proficiency in hotel property management and event management software preferred.
- Ability to work flexible schedules, including evenings, weekends, and holidays
- Food Handler Certification and Alcohol Service Certification as required by local regulations
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 50 pounds
- Ability to bend, reach, stoop, and move banquet equipment as needed
- Ability to work in a fast-paced environment
