What You Will Accomplish
Trains and coaches housekeeping staff in specific cleaning and housekeeping job tasks and in completion of daily schedules. Conducts new team member training.
Regularly tours assigned areas of the property to ensure housekeeping standards are met and checks productivity in completion of assignments.
Coordinates cleaning and maintenance schedules according to guest needs, working with front desk and maintenance personnel. Verifies completion of laundry and inventory restocking.
Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
Develops work schedules and coordinates staff work assignments in conjunction with Housekeeping management.
Provides input for team member selection and performance reviews.
Supplements team's efforts by assisting with department services ( i.e. laundry and housekeeping) as needed.
What You Will Bring
Supervises Housekeeping staff to ensure housekeeping quality standards are met and goals for the housekeeping department are achieved. Builds and supervises teams effectively.
Great If you have
One to two years increasingly responsible housekeeping experience in hotel environment required . Prior supervisory experience desired .
Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
Ability to monitor labor as required by anticipating business activity while ensuring that positions are staffed when and as needed and labor cost objectives are met.
Requires ability to serve needs of guests through verbal face-to-face interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.
