This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service.
What our Digital Support Specialist Enjoy Most About the Role
Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues.
Contributing to the enhancement of customer satisfaction and retention.
Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners.
Addressing order issues across various vendors to optimize the delivery of our digital products.
Working Conditions
Office environment with variable hours; may include weekends, holidays, and split days off.
Required Qualifications
Education
High School Diploma or Equivalent
Experience
+2 years of experience in sales or customer service.
Skills & Abilities
Fluent in English, with strong reading, writing, and speaking skills.
Excellent organizational and multitasking capabilities.
Ability to work both independently and collaboratively.
Effective problem resolution skills for customer complaints.
Demonstrate sound judgment in job performance.
Prioritize tasks efficiently.
Comfortable with prolonged periods of sitting and handling numerous calls.
Proficient in computer usage and various software applications
Preferred Qualifications
Experience with consultative sales techniques, including needs analysis and closing.
Strong problem-solving skills and ability to thrive in fast-paced settings.
Effective communication skills to understand caller needs and provide solutions.
Familiarity with cable/telephony products and services.
Knowledge of Cable, Internet, Voice, and Mobile industries.
Understanding of product information, packaging, pricing, and promotions.
CSU-86258 CSU
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits () package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees, we are America's Internet Company -.
At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum. ()
