Hours: Monday - Friday, 9:00am - 6:00pm
Pay: $20.00/HR
Multiple Locations Available: Appleton, Menasha, Neenah & Kaukauna
Duties:- Greet customers professionally and provide exceptional customer service in person and over the phone.
- Assist customers with loan applications and explain available lending options and financial products.
- Review, verify, and process loan applications accurately and efficiently.
- Collect, analyze, and verify customer information and supporting documentation.
- Ensure loan applications meet underwriting guidelines and company requirements.
- Explain loan agreements, terms, payment schedules, interest rates, and contract details to customers.
- Identify opportunities to approve qualified applicants and offer loan increases or additional financial products.
- Perform customer outreach, follow-up calls, and account maintenance activities.
- Contact customers regarding payment reminders, delinquent accounts, and account status updates in a professional manner.
- Maintain accurate customer records, account notes, and documentation within company systems.
- Calculate payments, balances, interest, and due dates.
- Perform data entry, document management, and general administrative tasks.
- Maintain compliance with company policies, lending regulations, and confidentiality standards.
- Support branch operations and contribute to office productivity and customer satisfaction.
Qualifications: - Minimum of one year of customer service experience required.
- Previous experience as a Loan Processor, Loan Officer Assistant, Financial Services Representative, Banking Representative, Member Services Representative, Collections Representative, Customer Service Representative, or Administrative Assistant is preferred.
- Strong customer service, communication, and relationship-building skills.
- Experience with loan processing, lending, consumer finance, banking, credit analysis, underwriting support, or collections is a plus.
- Strong math skills and ability to calculate payments, interest, balances, and loan terms.
- Excellent data entry and computer skills.
- Experience with Microsoft Office, CRM systems, and loan management software preferred.
- Strong attention to detail and accuracy.
- Ability to manage multiple tasks in a fast-paced environment.
- Ability to handle sensitive and confidential customer information professionally.
What does Express offer to you??
- Weekly paychecks!
- Vision Insurance
- Medical Plan
- Dental Plan
- 401(K) Retirement Savings Plan
- Life Insurance
- Referral Bonuses (Earn up to $125 for each person you refer to Express!)
Why Express Employment Professionals, Appleton WI?- Express, Appleton WI placed over 1,350 people in 2024 just in the Appleton area!
- We provide our associates with excellent comprehensive and competitive benefits!
- When you apply to us, you apply to 100+ companies in the Fox Valley!
- Over 170 people were hired to a permanent position in 2024.
Apply now: Call - to schedule a phone interview.
Address - 1033 W College Ave STE 100 Appleton, WI 54914
Email -
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