Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift
ESSENTIAL DUTIES AND RESPONSIBILITIES- Anticipate and respond to guests in a friendly and positive manner processing check-ins/check-outs and special requests, verifying billing and creating reservations
- Provide information about the property and its amenities
- Monitor room availability and follow restrictions and booking policies and procedures
- Adhere to cash handling and financial transactions policies and procedures
- Use equipment properly and adhere to cost controls to reduce expense and waste
- Generate Property Management System reports and complete shift reconciliation
- Provide clerical support
- Knowledgeable of hotel emergency procedures
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification:
- 1+ years prior guest service experience
Preferred Knowledge and Certification:
- 1-year switchboard and/or reservations experience
- 1-year cash handling experience
Required Skills:
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
- Excellent verbal and interpersonal communication skills
- Excellent problem solving skills
- Proven to accurately type
Required Abilities:
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to enthusiastically and professionally sell and/or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenues
- Ability to speak in a clear, concise and pleasant voice
- Ability to answer a multi-line phone system in a professional and courteous manner
- Ability to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessary
PHYSICAL DEMANDS - Must be able to sit for long periods of time with occasional amounts of walking and standing
- Must have a good sense of balance, and be able to bend and kneel frequently
- Must be able to reach and twist routinely
- Must be able to push, pull and grasp objects routinely
- Must have the ability to independently lift up to 5 pounds occasionally
- Must be able to perform repetitive hand and wrist motions
- Must have good eye hand coordination
WORKING ENVIRONMENT- Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Extensive computer use
- Occasionally must deal with angry or hostile individuals
- High volume of direct public contact
