AtDaveJones,werenotjustafull-servicemechanicalsubcontractorwereateamdedicatedtobuildingcareersthatthrive.Wespecializeinplumbing,heating,cooling,electrical,andfiresprinklerinstallationsforresidentialandcommercialprojects!WealsoofferacompleteservicedepartmentforSouthernWisconsincapableofhandlingprojectsofanysize!
OurCoreValuesCustomerFocused,Excellence,Family,ForwardThinking,GivingBack,andWorkHard,PlayHarddriveeverythingwedo.Ifyou'rehumble,hungry,andsmart,andyou'relookingtogrowinanexcitingnewconstructionenvironment,wewantyouonourteam.JoinusatDaveJones,whereyourcareercanreachnewheightswhileworkingonprojectsbigandsmall.
POSITION DESCRIPTION:
As aQA Customer Service Representativeat Dave Jones, you will be the first point of contact for our valued General Contractors and Builder customers within our Quality Assurance Segment. Youll play a crucial role in ensuring customer satisfaction by providing excellent support and information concerning our services. Your effective communication and problem-solving skills will help build trust and relationships with our clients.
COMPENSATION:
- Hourly wage is set between $23.00 and $26.00 per hour, dependent on experience.
ESSENTIAL JOB DUTIES AND RESPONSIBILITES:
- Answer customer inquiries via phone, email. and builder portals with professionalism and courtesy.
- Provide accurate information regarding services and assist customers in placing requests.
- Resolve customer complaints and issues in a timely manner to enhance customer satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with various departments to provide seamless service.
- Coordinate with our service technicians to ensure first call completion success
SCHEDULE:
- Monday - Friday
- 7:00AM - 3:30PM
Requirements
- High School Diploma or Equivalent
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Proficient in Microsoft Office Suite and CRM software
- Ability to work in a fast-paced environment
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
