3PL Account & Inventory Coordinator

About the Position

Nova Foods & Logistics is seeking an organized, detail-oriented 3PL Account & Inventory Coordinator to serve as the primary point of contact for our third-party logistics (3PL) customers while providing backup support for inventory control.

Nova operates approximately 135,000 square feet of temperature-controlled warehouse space, including frozen, refrigerated, and ambient storage. In this role, you will build strong relationships with our 3PL customers, coordinate their receiving and shipping needs, provide inventory updates, resolve account issues, and help ensure accurate inventory records.

You will also cross-train in inventory control and provide coverage for the Inventory Control Lead during absences.

The ideal candidate is customer-focused, highly accurate, and comfortable balancing multiple accounts, inventory records, and warehouse coordination tasks in a fast-paced logistics environment.

FOOD WAREHOUSE EXPERIENCE IS A MUST

MUST BE ABLE TO OPERATE A FORKLIFT AND REACH TRUCK. A HANDS-ON EQUIPMENT ASSESSMENT WILL BE REQUIRED.

Key Responsibilities3PL Customer Service & Account Coordination

• Serve as the primary point of contact for all 3PL customers regarding inbound and outbound orders, account inquiries, operational issues, and escalations.
• Schedule receiving and shipping appointments and coordinate with warehouse and dispatch teams to ensure smooth operations.
• Prepare and send customer inventory reports, receiving confirmations, shipping confirmations, and inventory discrepancy notices.
• Coordinate the onboarding of new 3PL customers, including setting up items and SKUs, gathering storage requirements, identifying appropriate temperature zones, and collecting required documentation.
• Maintain customer documentation, including certificates of insurance (COIs), storage agreements, and account records.
• Track storage, handling, and additional accessorial charges to support accurate monthly 3PL billing.
• Investigate and help resolve customer claims involving damaged products, shortages, and overages.
• Maintain organized customer files, account information, and communication logs.
• Identify potential additional service opportunities and communicate customer growth opportunities or warehouse capacity concerns to management.

Inventory Control

• Perform cycle counts and assist with physical inventory counts.
• Reconcile warehouse management system (WMS) inventory records against physical inventory and investigate discrepancies.
• Research inventory variances and coordinate appropriate corrections.
• Monitor lot codes, product dates, and inventory rotation using FIFO/FEFO procedures.
• Maintain accurate pallet location records across warehouse buildings and storage zones.
• Process inventory holds, damaged products, and disposals in accordance with established SQF and food safety procedures.
• Provide backup coverage for the Inventory Control Lead, including performing assigned inventory control duties during absences.

Qualifications

• At least 2 years of experience in third-party logistics (3PL), warehouse inventory control, warehouse customer service, distribution, or a related field.
• Experience in cold storage, refrigerated warehousing, or temperature-controlled distribution is preferred.
• Strong written and verbal communication skills, with the ability to represent Nova Foods & Logistics professionally when working with customers.
• High level of accuracy and attention to detail when working with inventory records, numbers, and customer documentation.
• Proficiency with warehouse management systems (WMS) and Microsoft Excel.
• Strong organizational skills and the ability to manage multiple customer accounts, competing priorities, and deadlines.
• Problem-solving skills and the ability to investigate discrepancies and follow issues through to resolution.
• Ability to work collaboratively with warehouse, dispatch, inventory control, and operations teams.
• Bilingual English/Spanish skills are a plus.

What We're Looking For

The ideal candidate is a dependable, customer-focused professional who takes ownership of customer accounts and understands the importance of accurate inventory management. This person should be comfortable communicating with customers, researching inventory issues, coordinating warehouse activities, and maintaining detailed records.

This is an excellent opportunity for someone with logistics, warehouse customer service, or inventory control experience who wants to take on a key role supporting customer relationships and warehouse operations.

If you are organized, detail-oriented, and committed to providing excellent customer service while maintaining accurate inventory records, we encourage you to apply.

Additional Information

Nova Foods and Logistics, Inc. participates in E-Verify. We will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

CCPA Notice at Collection for California Employees and Applicants

Nova Foods and Logistics, Inc. collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name and signature.

Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information.

Dependent's or other individual's information, such as their full name, address, and Social Security numbers (SSN).

National identifiers, such as SSN, passport and visa information, and immigration status and documentation.

Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes.

Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records.

Financial information, such as banking details, tax information, payroll information, and withholdings.

Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information.

Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

Sensory or surveillance information, such as call monitoring and video surveillance.

Profile or summary about an applicant or employee's preferences, characteristics, attitudes, intelligence, abilities, and aptitudes.

The Company collects Personal Information to use or disclose as appropriate to:

Comply with all applicable laws and regulations.

Recruit and evaluate job applicants and candidates for employment.

Conduct background checks.

Manage your employment relationship with us, including for:

onboarding processes;

timekeeping, payroll, taxes, and expense report administration;

employee benefits administration;

employee training and development requirements;

the creation, maintenance, and security of your online employee accounts;

reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill;

workers' compensation claims management;

employee job performance, including goals and performance reviews, promotions, discipline, and termination; and

other human resources purposes.

Manage and monitor employee access to company facilities, equipment, and systems.

Conduct internal audits and workplace investigations.

Investigate and enforce compliance with and potential breaches of Company policies and procedures.

Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company.

Maintain commercial insurance policies and coverages, including for workers' compensation, automobile, and other liability insurance.

Perform workforce analytics, data analytics, and benchmarking.

Administer and maintain the Company's operations, including for safety purposes.

For client marketing purposes.

Exercise or defend the legal rights of the Company and its employees.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person