Job Description Job Description
Job Type: Full-time, Non-Exempt
Reports To: General Manager
Job Overview:
The Refinish Technician's primary responsibility is to provide an exceptional customer experience by meticulously refinishing vehicles to restore them to pre-accident condition. They work closely with team members to ensure quality repairs are completed within established timelines, following both company standards and insurance guidelines. The Refinish Technician plays a key role in achieving the repair facility's KPIs by consistently adhering to processes and maintaining high-quality craftsmanship.
Key Job Responsibilities:
- Ensure consistent execution of SOPs and company guidelines.
- Provide excellent customer service and positive energy when interacting with customers and team members.
- Refinish vehicles according to insurance guidelines, quality standards, and factory specifications.
- Inspect body and prep repairs for deficiencies; advise the production supervisor when needed.
- Complete Repair Order (RO) items and maintain high-quality standards.
- Correct paint deficiencies through sanding and polishing.
- Ensure proper formulations, top coating, and curing following OEM standards.
- Maintain efficient material costs aligned with company KPIs.
- Complete surface preparation, vehicle masking, priming, and top coating.
- Mix paint for accurate color matching and apply coatings.
- Notify Estimating Team of any additional damage found during refinishing.
- Assist in recommending and maintaining new equipment.
- Track vehicle status and help resolve delays to ensure timely delivery.
- Use required safety equipment and follow Health & Safety guidelines.
- Adhere to hazardous waste disposal and maintain tools and equipment.
- Communicate with team members and customers regarding repairs.
- Continuously update skills through training and workshops.
- Complete the Quality Control (QC) checklist before moving vehicles to the next department.
- Keep production areas clean and organized, with end-of-day cleanup.
- Follow daily production schedules and participate in team meetings.
Required Skills/Abilities and Physical Requirements:
- Knowledge of manufacturers' repair/refinishing processes and procedures.
- Ability to use vendor materials and supplies efficiently and cost-effectively.
- Commitment to continued learning through I-Car/industry-related training.
- Strong verbal and written communication skills.
- High attention to detail and accuracy in all work performed.
- Ability to interpret work scopes from vehicle estimates or work orders.
- Comprehensive knowledge of vehicle repair practices.
- Ability to work effectively in a fast-paced environment and manage multiple tasks under pressure.
- Frequently required to bend, crouch, reach, handle tools, and lift up to 50 lbs.
- Ability to stand for extended periods.
- Physical ability to bend, crouch, and perform manual labor when preparing and refinishing vehicles.
- Ability to work in a noisy, fast-paced environment with frequent exposure to chemicals and fumes.
- Must wear proper personal protective equipment (PPE) as required.
Education and/or Experience Required:
- High School Diploma or equivalent.
- A minimum of 2 years of previous experience in a collision repair facility refinish role.
- Paint Maker Certification preferred.
- Vocational training in automotive is a plus.
- Drivers License required.
Additional Information:
This job description is not intended to be an exhaustive list of all duties, responsibilities, or skills required for the Estimator role. Duties and responsibilities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
