Job Description Job Description
Position Summary
The Youth Mentor provides direct care, supervision, and support to youth in a residential treatment setting. This role supports implementation of individualized service plans, promotes safety, teaches daily living skills, and contributes to a structured, therapeutic environment aligned with policies, procedures and guidelines.
Key Responsibilities
- Provide 24/7 supervision and support to youth
- Implement behavior management and intervention strategies under the supervision of clinical staff
- Use trauma-informed, relationship-based approaches in all interactions
- Assist with daily living activities (meals, hygiene, routines)
- Model appropriate behavior, emotional regulation, and conflict resolution
- Promote the development of social, emotional, and independent living skills
- Monitor and document resident behavior and incidents
- Support intake, transitions, and crisis situations
- Supervise peer interactions and intervene appropriately to maintain safety.
- Maintain a safe, structured, and supportive environment
- Maintain awareness of youth with specialized needs (e.g., sexualized behaviors, crisis history) and follow program protocols
Qualifications
- High school diploma required; Associate's or Bachelor's preferred
- Experience working with youth, behavioral health, or residential care preferred
- Knowledge of trauma-informed care is a plus
Documentation & Communication
- Complete accurate, timely, and objective documentation, including daily progress notes, incident reports, and behavioral observations.
- Communicate significant events, concerns, and progress to supervisors and clinical teams.
- Participate in shift briefings and team communication processes.
- Maintain documentation in accordance with regulatory, licensing, and accreditation standards.
Safety & Crisis Intervention
- Respond to behavioral crises using approved intervention techniques.
- Use least restrictive interventions in accordance with training and policy.
- Participate in de-escalation and crisis prevention strategies.
- Follow all protocols for incident reporting, abuse or neglect reporting, and emergency procedures.
- Ensure the safety of all youth at all times.
Daily Living & Milieu Management
- Actively participate in the residential milieu (therapeutic environment).
- Assist youth with hygiene and personal care, nutrition and meals, chores and responsibilities, and daily routines and structure.
- Lead and support recreational and skill-building activities.
- Ensure living areas are clean, safe, and organized.
Requirements
- High School diploma or GED required
- Ability to work 12-hour rotating shifts (day/night/weekends)
- Successful pass a background check and meet state regulatory requirements
- Physical ability to respond to crisis situations
- Must complete required training and certifications
Preferred Requirements
- Bachelor's degree in human services or related field preferred
- Relevant experience working with youth or behavioral health populations
Standard Compliance Requirements
All candidates must:
- Pass criminal background checks (state and federal)
- Clear NC Sex Offender Registry, Health Care Personnel Registry, and RIL checks
- Provide medical clearance and TB screening
- Obtain CPR/First Aid certification (if not already certified)
- Complete required training (trauma-informed care, crisis intervention, etc.)
Schedule Requirements
- Must be available to work flexible schedules, including evenings, weekends, and holidays, based on program needs.
- Staff are required to remain alert and awake during all assigned shifts.
- 3rd Shift 11pm - 7am
