Job Description Job Description
1-800-Plumber + Air of Woodbridge We are looking for an experienced Home Service Manager to lead our Plumbing & HVAC service operations. This is a hands-on leadership position for someone who understands the home service industry, knows how to manage technicians, and can help grow a profitable service department.
Responsibilities
- Manage daily Plumbing & HVAC service operations
- Lead, train, and hold technicians accountable
- Dispatch and coordinate crews to maximize productivity
- Review estimates, jobs, callbacks, and customer concerns
- Help technicians improve sales and customer service
- Monitor revenue, labor, material costs, and profitability
- Recruit and develop Plumbing & HVAC technicians
- Ensure jobs are completed correctly and customers receive excellent service
- Work with ownership to grow the business and achieve monthly goals
Qualifications
- 3+ years of Plumbing, HVAC, or Home Service management experience preferred
- Strong knowledge of residential service operations
- Experience managing technicians and field employees
- Strong sales and customer-service skills
- Organized and comfortable working in a fast-paced environment
- Valid driver's license
- Experience with ServiceTitan
- Compensation & Benefits
- Competitive salary based on experience
- Performance-based bonus opportunity
- Paid time off
- Company vehicle or vehicle allowance may be available
- Growth opportunity as our Plumbing & HVAC operation expands
We are looking for a leader, not just a dispatcher-someone who can develop a team, improve performance, take care of customers, and help build a successful Plumbing & HVAC service operation.
- Principals only. Recruiters, please don't contact this job poster.
