Job Description Job Description
Logistics Rate Operations Technician
Work Location: This position is for Monday-Friday, Hybrid Role; requiring in office work at the Bolingbrook, IL Office location 1 day a week and the other 4 days remote.
Salary Range; Pay is DOE, Range is $45,000.00-$58,600.00
The Logistics Rate Operations Technician is responsible for managing and supporting all aspects of carrier relations, including rate negotiations, service issue resolution, problem-solving, performance metric tracking, and transportation cost analysis. This position works closely with Logistics Operations, vendors, Corporate, and Sales teams to identify and resolve transportation needs and develop effective freight solutions.
The position requires strong knowledge and experience with carrier and customer rates, accessorial charges, tariffs, pricing tables, rate uplifts, and current market costs and conditions. The analyst will also develop customized cost-savings reports, utilize national motor freight classifications, maintain compliance tracking tools, and monitor service performance through established measurement tools.
The Logistics Rate Operations Technician is responsible for ensuring that all parties involved in freight tendering and the Dedicated Carrier Dispatch process understand and align with current company objectives. The position will analyze, develop, and implement opportunities to maximize the use of closed-loop transportation solutions.
Responsibilities
This position typically operates with minimal supervision and requires the ability to work independently while receiving general guidance regarding departmental goals and objectives. The analyst must be able to define and prioritize work based on both short-term and long-term departmental objectives.
Key responsibilities include:
- Analyze existing processes, identify opportunities for improvement, and implement solutions that support departmental and company objectives.
- Develop and utilize exception-management tools to identify, track, and communicate routing-guide exceptions.
- Review and interpret customer transportation issues and work with existing carriers to resolve service-related concerns.
- Manage and maintain effective working relationships with internal teams, carriers, vendors, and other business partners.
- Monitor carrier performance, service metrics, compliance, rates, and transportation costs.
- Support rate negotiations and evaluate carrier pricing, accessorial charges, tariffs, and market conditions.
- Develop customized reports and analytical tools to identify transportation cost-saving opportunities.
- Assist with the development, implementation, and documentation of standard operating procedures as an internal resource.
- Identify and maximize closed-loop transportation opportunities where applicable.
- Ensure freight tendering and Dedicated Carrier Dispatch activities are aligned with company objectives.
- Complete assigned requests and projects accurately and within established timelines.
- Demonstrate professionalism, sound judgment, accountability, and effective communication at all times.
Required Skills and Qualifications
The duties and responsibilities listed above represent the essential functions of the position. The qualifications below reflect the knowledge, skills, and abilities required to successfully perform the role. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.
1. Education and Experience
- Associate degree in Logistics, Transportation, Supply Chain, or a related discipline preferred.
- A minimum of five years of experience in a multimodal transportation environment, including air, expedited, ocean, truckload, and LTL transportation, preferred.
- Equivalent education and professional experience may be considered in place of the stated requirements.
- Additional industry certifications, training, or relevant education are beneficial.
2. Logistics and Problem-Solving Knowledge
- Strong knowledge of distribution, logistics, transportation concepts, practices, and procedures.
- Ability to apply broad professional experience and industry knowledge to analyze and resolve complex transportation issues.
- Ability to identify critical factors, variables, risks, and alternatives when developing solutions.
- Strong organizational and prioritization skills, with the ability to effectively manage existing resources while incorporating new information and changing business requirements.
- Ability to communicate decisions, actions, issues, and solutions clearly and professionally.
- Strong business acumen and collaborative problem-solving skills.
- Ability to independently evaluate processes and recommend improvements that support operational efficiency and cost effectiveness.
3. Technology and Systems
- Strong computer and technical skills, including proficiency with Microsoft Windows, Mac, and other business technology platforms.
- Advanced knowledge of Microsoft Office applications preferred.
- Experience with 3PL Brokerware transportation management software preferred.
- Experience with transportation rating and analytical tools required.
- Strong ability to learn, navigate, and apply specialized transportation software and systems effectively.
- Ability to utilize technology and analytical tools to complete assignments, monitor performance, analyze transportation costs, and identify opportunities for improvement.
- Ability to provide guidance and mentorship to junior-level team members regarding applicable systems, tools, and processes.
4. Communication Skills
- Excellent verbal and written communication skills.
- Ability to communicate information clearly, professionally, and courteously using language appropriate for the intended audience.
- Ability to explain programs, policies, procedures, decisions, and transportation-related issues in a manner that is easy for others to understand.
- Ability to adjust communication style and level of detail based on the audience and situation, including both formal and informal business communications.
- Strong interpersonal skills with the ability to collaborate effectively with carriers, customers, vendors, and internal stakeholders.
Company Description
Benefitting from the extensive network and expansive reach of TFI International, a leader in transportation and logistics, TFWW is a non-asset based provider of logistics services through a locally based network of Agent Stations and Corporate Sales Personnel. Our Multi-Modal Platform provides global logistics services to more than 10,000 Clients.
At TFWW our goal is to provide the high-quality customer service of a local logistics provider, but with the reliability, reach, and breadth of services of a vast logistics network. Our proprietary TMS System, TFWW Connect, ensures that the entire process is seamless, transparent, and hyper-connected. Clients can rest assured that regardless of the complexity of their shipments, we will take care of everything.
Company Description Benefitting from the extensive network and expansive reach of TFI International, a leader in transportation and logistics, TFWW is a non-asset based provider of logistics services through a locally based network of Agent Stations and Corporate Sales Personnel. Our Multi-Modal Platform provides global logistics services to more than 10,000 Clients. At TFWW our goal is to provide the high-quality customer service of a local logistics provider, but with the reliability, reach, and breadth of services of a vast logistics network. Our proprietary TMS System, TFWW Connect, ensures that the entire process is seamless, transparent, and hyper-connected. Clients can rest assured that regardless of the complexity of their shipments, we will take care of everything.
