Patient Outreach Representative
Richmond, VA 23223 & Tidewater/Hampton Roads, VA 23669
Contract through the end of the year (Potential for Extensions)
4 Openings
Role Snapshot:
Openings: 4 total openings - Two hires in Richmond, VA; two hires in Tidewater/Hampton Roads, VA
Work arrangement: Field-based - visiting existing patients at their homes throughout the assigned market.
Duration: Contract through the end of the year
Schedule: Hours and shift pending; flexibility needed around physician availability.
Travel: Local travel required; mileage reimbursement.
Our Client is looking for a Patient Outreach Representative to join their team!
Job Description / Overview:
Our client is a physician-led healthcare organization providing coordinated primary care for seniors. They are seeking compassionate, dependable Patient Outreach Representatives to support a community-based patient engagement pilot.
Representatives will visit existing patients at their homes, help schedule medical center appointments, and facilitate video connections with physicians when appropriate. This work helps patients reconnect with their care teams while allowing medical center employees to remain focused on center operations.
Candidates must live within their respective market and be comfortable traveling locally. Weekly hours and schedules are being finalized and will depend on outreach needs and physician availability.
Responsibilities:
Conduct assigned outreach visits to existing patients throughout the designated market.
Introduce yourself and explain the purpose of each visit in a respectful, reassuring manner.
Build rapport with seniors and their families while providing excellent patient service.
Encourage patients to reconnect with their care teams and assist with scheduling center appointments.
Facilitate video connections between patients and physicians when appropriate.
Use designated technology to document outreach activity and communicate visit outcomes.
Coordinate with center staff around patient needs and physician availability.
Follow patient privacy requirements, training, and field safety procedures.
Demonstrate the organizations values of love, accountability, and passion.
Provide nonclinical outreach and administrative support; medical assessment and treatment remain the responsibility of licensed clinicians.
Required:
Strong customer service, communication, and interpersonal skills.
Compassion, patience, and the ability to build trust with seniors and their families.
Comfort conducting door-to-door outreach and visiting patients in their communities.
Ability to use smartphones, tablets, basic applications, and video calling technology.
Strong organization, attention to detail, and follow-through.
Dependability and the ability to work independently while communicating with a team.
Ability to travel locally throughout the assigned market.
Availability for a temporary assignment through December 2026, with flexibility around the agreed schedule.
Ability to meet applicable pre-employment screening requirements.
Preferred:
Experience in community outreach, patient engagement, healthcare customer service, home visiting, or senior services.
Background as a community health worker, care coordinator, referral coordinator, patient navigator, or medical assistant.
Experience supporting seniors or underserved communities.
Medical assistant certification or related healthcare training.
Healthcare experience is helpful, but clinical certification is not required. Strong customer service and patient engagement skills are the primary priorities.
If you possess these qualifications and are excited about the prospect of contributing to dynamic team, we encourage you to apply.
