Senior Service Advisor - Lamborghini Minneapolis On-target earnings: $100,000+
About the Role
Lamborghini Minneapolis is looking for a Senior Service Advisor who sets the standard for client experience in the service drive. You'll own the relationship from check-in to delivery, acting as the bridge between our clients and our technical team - ensuring every interaction reflects the precision and care the Lamborghini name demands.
This is a performance-driven role for someone who combines genuine client care with strong service sales ability and the organizational discipline to manage a high-end, high-volume environment.
What You'll Do
- Own the full-service journey: check-in, repair order development, technician coordination, delivery, and follow-up
- Conduct detailed vehicle walk-arounds and document condition, mileage, VIN, and client concerns accurately
- Write clear, comprehensive repair orders and communicate timelines, costs, and recommendations with confidence
- Use TruVideo and digital inspection tools to walk clients through vehicle condition and recommended services
- Identify and sell additional maintenance, repair, and service opportunities
- Coordinate vehicle staging, transportation, and final delivery logistics
- Follow up proactively to drive client satisfaction and repeat business
- Partner with technicians, service administration, and dealership leadership to maintain an efficient workflow
Required Qualifications
- Prior automotive service advisor experience
- Strong understanding of repair and maintenance processes, timelines, and costs
- Proven ability to explain technical information clearly to non-technical clients
- Demonstrated service sales performance
- High attention to detail and organizational discipline under volume
- Proficiency with dealership management systems and technology
- Valid driver's license with a clean driving record
- Background check and MVR review required
Preferred Qualifications
- Luxury or exotic brand experience (Lamborghini, Ferrari, McLaren, Porsche, Bentley, Rolls-Royce, Aston Martin, or similar)
- Experience with high-net-worth clients or in a luxury retail environment
- Familiarity with Tekion, Reynolds & Reynolds, or comparable DMS platforms
- Experience with digital inspection, video, and electronic estimating tools
What We Provide
- Full access to dealership systems, digital inspection and estimating technology, service management tools, and manufacturer resources needed to support clients at the highest level.
What We Expect
- Consistent service sales and hours-sold performance
- CSI scores at or above applicable benchmarks
- Accurate repair orders, estimates, and client documentation
- Proactive communication that protects client expectations and minimizes delays
- A luxury-level experience, every visit, every client
PERFORMANCE EXPECTATIONS
- Maintain strong service sales and hours-sold performance.
- Maintain client satisfaction at or above applicable CSI expectations.
- Build repeat service business through proactive communication and follow-up.
- Maintain accurate repair orders, estimates, documentation, and client communications.
- Minimize missed expectations, communication gaps, and service delays.
- Maintain efficient service workflow from vehicle check-in through final delivery.
- Consistently deliver a luxury-level client experience.
Reports to: Service Manager / Parts & Service Leadership
