Job Description Job Description
Fluidra is looking for an Order Traffic Coordinator - East to join our team in Portland, TN.
WHAT YOU WILL CONTRIBUTE
The Order Traffic Coordinator is responsible for liaising between the Customer Experience and Operations teams, facilitating order shipments in accordance with Fluidra Customer Service guidelines and procedures. This role is responsible for order management including moving orders/order lines and prioritizing orders/order lines that increase in urgency and providing feedback to internal customers on order statuses. This role will work closely with warehouses to help prioritize orders based on customer urgency. Additionally, you will:
- Field inquiries from the Customer Operations team in regard to order expediting and availability, setting expectations they can accurately relay to customers.
- Review the daily Open Orders report to determine which orders cannot be shipped completely within an acceptable time frame and communicate those to the Customer Operations leaders.
- Communicate regularly with Production Schedulers, Materials Managers and Shipping/Logistics Managers to obtain accurate product availability information.
- Respond to daily requests from Shipping to adjust orders, particularly for large orders that must include multiple deliveries.
- Process customer requests for custom freight quotes.
OTHER FUNCTIONS AND RESPONSIBILITIES
- Other duties as assigned.
WHAT WE SEEK
- Polished and professional communication skills, positive attitude, cheerful disposition.
- Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment in the process of scheduling orders.
- At least 2 years of customer service experience.
- Familiarity with shipping and logistics.
- High school diploma required.
- At least some college education preferred.
REQUIRED
- Must have 5+ years' experience delivering customer service with a positive attitude and cheerful disposition.
- Previous experience working in a manufacturing environment; familiarity with production and shipping processes a plus.
- Must be able to travel up to once a month to other manufacturing sites.
- Knowledge of Epicor a plus.
- Must be able to type 50 WPM.
- Possess a technical aptitude.
- High school education or equivalent.
EDUCATION
High school diploma or equivalent.
WHAT WE OFFER
An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:
- 2 weeks of paid vacation
- 11 paid Holidays
- Full range of health benefits including medical, dental & vision, short & long-term disability
- 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
- Health and wellness programs / gym reimbursement
- Educational assistance up to $7,000 per year
- Company sponsored FUN events!
- Generous product discounts
WHO WE ARE
Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry's most recognized and trusted brands: Polaris , Jandy , CMP , S.R. Smith , and Zodiac . We also sell products under the Cover Pools , iAquaLink , Grand Effects , Del and Nature2 names. With these combined resources we're able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.
Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.
